Section from queues.conf [general] persistentmembers = yes [Operators] ; simple queue for operators strategy = ringall timeout = 15 retry=2 wrapuptime=2 member => SIP/p601_8a7b,1 ;Bonny member => SIP/p601_c086,1 ;Becky member => SIP/p601_c3ce,1 ;Geraldine member => SIP/p601_eed3,2 ;Kerry Lofton member => SIP/p601_c213,2 ;Jean member => SIP/p601_ee99,2 ;Peggy CLI pbx1*CLI> show queue Operators Operators has 0 calls (max unlimited) in 'ringall' strategy (2s holdtime), W:0, C:106, A:0, SL:0.9% within 0s Members: SIP/p601_8a7b with penalty 1 (dynamic) (Not in use) has taken 20 calls (last was 54480 secs SIP/p601_ee99 with penalty 2 (Not in use) has taken no calls yet SIP/p601_c213 with penalty 2 (Not in use) has taken no calls yet SIP/p601_eed3 with penalty 2 (Not in use) has taken no calls yet SIP/p601_c3ce with penalty 1 (In use) has taken 10 calls (last was 55211 secs ago) SIP/p601_c086 with penalty 1 (Not in use) has taken 23 calls (last was 55077 secs ago) extensions.conf entry exten=>s,n,Queue(Operators,tr)