queues.conf [sales] member => SIP/2000 musiconhold = mymusic ; Set the music on hold class configured in musiconhold.conf context=queue_out ; Context to go to if user presses a key strategy = ringall ; Ring all phones until answered. In this case only one phone timeout=60 ; How long do we let the phone ring before we consider this a timeout... retry=5 ; Retry timer between attempts to call queue members maxlen = 0 ; Max queue size (0 is unlimited) ;monitor-format = wav ; To enable monitoring, simply specify "monitor-format" it will be disabled otherwise. announce-frequency=90 ; (default 60 seconds) monitor-join = yes ; Force asterisk to merge both ends of the converstaion into one file reportholdtime = yes ; Report to agent how long the person was on hold for periodic-announce = busy-pls-hold ; Busy Please Hold Sound periodic-announce-frequency = 60 ; every 60 seconds extensions.conf [queue_out] exten => _X,1,SayDigit(${EXTEN}) exten => _X,n,Playback(transfer) exten => _X,n,Hangup