Please wait for a site operator to respond. Chat InformationYou are now chatting with 'Aster' you: hello you: hi, is anyone there? Aster: Hello. Thank you for visiting the Intel Customer Support chat service. We are glad to be of service. How can I help you? you: Um, I have an Intel D975XBX2 you: let me get the box you: it's... you: B0XD975XBX2KR AA D54450-505 you: BQB26500019C Aster: What seems to be the problem of the D975XBX2? you: the problem is that when I turn it on, two red LEDs marked CPU temp and VR LED light up you: fans on the GPU spin as normal and etc you: but the CPU doesn't even get warm you: and of course, there is no video you: one of the chips to the right of the CPU socket has got a burn mark you: i bought this in early 2007 you: but i don't have the receipt from the shop that I bought it from anymore you: how would I go about an RMA? you: I'm living in Singapore Aster: Let me confirm the details provided: D975XBX2 / no display you: and the CPU isnt even getting warm Aster: D975XBX2 / no display / overheating you: overheating? you: there's no overheating Aster: My apologies on that. Let's just clarify temperature issues with the technical support engineers later on. Aster: Receipts and invoice are not normally needed not unless unit may already be Out of Warranty. Aster: Before we proceed, may I first request you to provide the following information for records purposes: Aster: Are you one of our home-users or one of our resellers? Aster: 1. Name: Aster: 2. Email Address: Aster: 3. Phone Number (please provide country code and area code): ------ Aster: How about your phone # sir? you: ah, I'm trying to find out my cellphone number you: which I don't even know myself you: would that be enough for now? Aster: Any other contact detials that we can probably note? you: one moment ------- you: there you go Aster: Thank you for that information. Let me put you on hold for 2 mins while I create you a profile. Aster: Thank you so much for patiently waiting. Aster: I have created you a profile and new case #:-------. This case # will serve as you reference. you: okay, thank you. what's next? Aster: Were you able to take note of the new case # sir? you: yes Aster: Good. If that's the case i'll transfer the chat now to one of our technical support engineers for the unit to undergo some troubleshooting steps first. Aster: Please stay online. Thank you. Have a Great Day. Chat Information Please wait while I transfer the chat to 'Aldy'. Chat InformationYou are now chatting with 'Aldy' Aldy: This is Aldy, I will be assisting you on this case. Aldy: Kindly hold for 2 minutes and I will check your case. Thank you. Chat InformationYou are now chatting with 'Aldy' Aldy: This is Aldy, I will be assisting you on this case. Aldy: Kindly hold for 2 minutes and I will check your case. Thank you. Aldy: Thank you for waiting... you: Okay Aldy: You have informed us that the motherboard has a burnt mark on the CPU socket, is that correct Sir? you: no, one of the chips next to the CPU socket you: near the VRM heatsink Aldy: How was it burned Sir? you: I'm not sure. I was working on the PC and suddenly there was a loud bang and spark with lots of acrid smoke. I immediately pulled the plug and took the motherboard out. Aldy: Please be advised that we do not provide warranty replacement for physically damage units. you: physically damaged?! Aldy: Units with physical damage automatically void the warranty Sir. you: it burnt by itself Aldy: Including burnt marks Sir. you: so you: if the thing just decided to burn by itself because of a manufacturing defect, it wouldn't be covered under warranty? Aldy: No Sir, the motherboard would not burned by it self, maybe by external causes like electrical spikes. you: okay then you: I know what to do you: so I'll have to get a new board? you: Great, thanks for your time Aldy: We apologize for that Sir. you: oh by the way, how would you know that boards would not burn by themselves? Aldy: As physically damage units are not covered with 3 year limited warranty. you: Have your techs physically tested every Intel desktop board ever made with every possible combination in every possible usage scenarios? you: scenario* Aldy: By the way, please open the link about 3 year limited warranty you: okay, goodbye you: and have a nice day you: I'll just be getting a new board Aldy: Again we apologize for that. Aldy: Thank you for visiting the Intel Customer Support chat service, I look forward to chatting with you again. Have a great day! Aldy: Thank you for visiting our live chat survey. We value your suggestions and would appreciate it if you would take a moment to complete the survey. The survey will appear when you click "Close'' to close the chat window. Have a nice day.