Logitech Customer Support to me More options Aug 17 (15 hours ago) Your question has been received. You should expect a response from us within 24 hours. You can update your question by simply replying to this email, but you must enter your reply in the space specified below: [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===] To update your question from our support site, click here. Question Reference #060817-002820 Summary: problems with rx300 Product Level 1: Logitech Product Level 2: Pointing Devices Product Level 3: Wheel Mouse Optical Date Created: 08/17/2006 02:01 PM Last Updated: 08/17/2006 02:01 PM Status: Unresolved Model Number: M-BU115 Part Number: Operating System: Linux Software Version: Computer Brand: Other HarmonyFlaskAgentId: Discussion Thread Customer (simon vargblom) 08/17/2006 02:01 PM READ ME FIRST I cant choose the mouse under the tab "Pointing Decices" so im just picking a random one! Hi, when i turn the mouse fast, it jumps araund abnormally. Sometimes it starts to spin and dont stop, tought this was a common problem so i search for a new firmware. But i was suprised to se that there was none in your database. So im guessing im first with this problem? Anyway feel free to contact me with requests for any sorts of tests or info that you might need. with best regards Simon :) Auto-Response 08/17/2006 02:01 PM This is an autoresponse message. We have received your support request and will be responding soon. Reply Forward Invite Logitech to Gmail Logitech Customer Support to me More options 6:14 am (8 hours ago) Thank you for contacting Logitech Customer Support. You will find the answer to your question below. We will assume your issue has been resolved if we do not hear from you within 120 hours. Note: This is for administrative purposes only. You can re-open this incident at any time by replying to this email. Thank you for allowing us to be of service to you. You can update your question by simply replying to this email, but you must enter your reply in the space specified below: [===> Please enter your reply below this line <===] [===> Please enter your reply above this line <===] To update your question from our support site, click here. Subject problems with rx300 Discussion Thread Response (Nor) 08/17/2006 09:14 PM Dear Simon, Thank you for contacting Logitech Customer Support. Based on your email, I understand that you have an issue with your Premium Optical mouse whereby the mouse cursor is jumpy. If this is not correct, please let me know. Some of the possible reasons that caused this problem to occur are: - The Logitech software is corrupted - The connection was not established properly - Interruption between the mouse and the receiver In regards to this issue, I would like you to try the mouse in embedded mode to ensure that the basic functionality of the mouse is working with its native driver. (Embedded mode is when there is no software installed and the basic functions of your device will work once the device is connected). To uninstall the software, you may the steps below: - Click on Start and Choose Control Panel - Choose Add and Remove Program - Uninstall any programs stated as Logitech Setpoint, MouseWare, iTouch and LCC - Restart the computer and proceed to test the device in embedded mode. - You may also test this product on another computer - Let me know the results If the mouse is working fine in embedded mode, you can perform a clean installation of the Mouseware software to ensure that the software is installed properly. Below is the instructions on how to do a clean installation. Title: Doing a clean install of MouseWare and iTouch. URL: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=1678&p_created=1097856491 You can download the software from the link below: URL: http://www.logitech.com/index.cfm/downloads/software/US/EN,CRID=1793,contentid=6003 Please let me know if this resolves your issue or if you require further assistance. I will stand by for your response. Alternatively, you can contact us directly through the phone numbers listed below. Sincerely, Shazlina Logitech Customer Support www.Logitech.com/support In United States 702-269-3457 In Canada 416-207-2782 Business Hours: 6:00AM – 6:00PM PST Monday-Friday Customer (simon vargblom) 08/17/2006 02:01 PM READ ME FIRST I cant choose the mouse under the tab "Pointing Decices" so im just picking a random one! Hi, when i turn the mouse fast, it jumps araund abnormally. Sometimes it starts to spin and dont stop, tought this was a common problem so i search for a new firmware. But i was suprised to se that there was none in your database. So im guessing im first with this problem? Anyway feel free to contact me with requests for any sorts of tests or info that you might need. with best regards Simon :) Auto-Response 08/17/2006 02:01 PM This is an autoresponse message. We have received your support request and will be responding soon. Question Reference #060817-002820 Product Level 1: Logitech Product Level 2: Pointing Devices Date Created: 08/17/2006 02:01 PM Last Updated: 08/17/2006 09:14 PM Status: Waiting Model Number: M-BU115 Part Number: Operating System: Linux Software Version: Computer Brand: Other HarmonyFlaskAgentId: