Dear Paul,

Thank you for taking the time to mail us a letter outlining the problems you've had communicating with our company.  It can be a very frustrating experience when prospective employers, or anyone for that matter, do not respond to your requests.  I have also been in situations where my solicited request for a resume had gone unanswered.  It's an awful position to be in.

Without a doubt, we have not handled your inquiries very well.  And in part, because if your letter, we are implementing changes now to ensure that all applicants will get a response in a timely fashion.  We are currently accepting resumes for a QA analyst and will extend this courtesy to all hopeful candidates.  After all, it is us who needs willing applicants as much as applicants who are looking for a career.

There is probably no point in offering excuses as the damage has already been done.  This is a very interesting time in Sayson's life cycle where business is growing rapidly, the technology is advancing quickly and with the recent change of office locations, it sometimes becomes a bit overwhelming.  I am sorry to hear that you've come to a generalization with a North American mentality on the hiring process.  Perhaps the cultural differences do extend to how companies govern themselves.

Thank you for your interest in Sayson as a company and in its products.  Good luck with your continued job search here in Vancouver.

Regards,

Paul Newton



__________________________________________________
Paul Newton
 
Sayson Technologies
210-1910 Quebec Street
Vancouver BC V5T 4K1
p - 604.730.1842 x142
e - paul.newton@sayson.com