Here is the dial Macro: [macro-dial_ext] exten => s,1,Dial(Sip/${ARG1},20,r) exten => s,n,GotoIf($["${DIALSTATUS}"="BUSY"]?s-BUSY,1) exten => s,n,GotoIf($["${DIALSTATUS}"="CHANCONGESTION"]?s-UNAVAIL,1) exten => s,n,Voicemail(su${ARG1}) exten => s-BUSY,1,Voicemail(sb${ARG1}) exten => s-UNAVAIL,1,Voicemail(su${ARG1}) Here is what the console reports when I dial a phone with DND on: -- Starting simple switch on 'Zap/26-1' -- Executing Dial("Zap/26-1", "SIP/1003|20") in new stack -- Called 1003 -- Got SIP response 486 "Busy Here" back from 192.168.1.203 -- SIP/1003-08197e88 is busy == Everyone is busy/congested at this time (1:1/0/0) -- Executing Hangup("Zap/26-1", "") in new stack == Spawn extension (international, 1003, 102) exited non-zero on 'Zap/26-1' -- Hungup 'Zap/26-1'