Dear, We are contacting you regarding your recent World of Warcraft character transfer request. We have now processed your requested transfer and you will be able to access your character in its new location. Please accept our sincere apologies for the period during which your character was unplayable. This was due to an unavoidable downtime of the service for maintenance due to technical issues. Customer care is a top concern at Blizzard Entertainment and we'd like to demonstrate our good will by giving you one month free of game time, which will automatically be added to your account in the coming days. Your requested character transfer will also be made free of charge. Likewise, this process will be executed automatically so please don't perform any further actions on the transfer. Once again, please accept our apologies and we hope that this in some way recompenses your inconvenience and shows that we value you very much as a customer and player of World of Warcraft.