You have invalid configurating and this causes congestions or impossible to forward the calls. Please use those rules to configure correctly your mapping: For URI Mapping (URI field): SIP 1. 192.168.1.90 2. 192.168.1.90/12345 3. username@192.168.1.90 4. username@192.168.1.90/12345 Dial format: SIP/192.168.1.90 SIP/192.168.1.90/12345 SIP/username@192.168.1.90 SIP/username@192.168.1.90/12345 IAX: 1. 192.168.1.90 2. 192.168.1.90/12345 3. username:password@192.168.1.90 4. username:password@192.168.1.90/12345 Dial format: IAX2/192.168.1.90 IAX2/192.168.1.90/12345 IAX2/username:password@192.168.1.90 IAX2/username:password@192.168.1.90/12345 For Custom mapping: SIP 1. IP or domain field: 192.168.1.90 Custom DID: nothing 2. IP or domain field: 192.168.1.90 Custom DID: Any other number (for ex: 12345) 3. IP or domain field: username@192.168.1.90 Custom DID: Any other number (12345) Dial format: SIP/192.168.1.90 SIP/192.168.1.90/12345 SIP/username@192.168.1.90/12345 IAX2 1. IP or domain field: 192.168.1.90 Custom DID: nothing 2. IP or domain field: 192.168.1.90 Custom DID: Any other number (12345) 3. IP or domain field: username:password@192.168.1.90 Custom DID: nothing 4. IP or domain field: username:password@192.168.1.90 Custom DID: Any other number (12345) Dial format: IAX2/192.168.1.90 IAX2/192.168.1.90/12345 IAX2/username:password@192.168.1.90 IAX2/username:password@192.168.1.90/12345 Username could be: word, account number, phone number Custom DID is used like Caller ID. Instead of sending Callee number ( source) the custom DID change the source to new value For example, if the field Custom DID is empty then the dial format will be : SIP/192.168.1.90/SOURCENUMBER