Christopher J. Bradley mavdecker@gmail.com June 14, 1999 - Present Teletech Holdings - 333 Rainbow Boulevard, Niagara Falls, New York 14303-1217. Supervisor: Kelly Cirrincione - Contact Human Resources: Rob Sobchek (716)286-8911 Resale Coordinator for Verizon South - Processed Service orders for Local POTS End Users and CLECS. Billing Coordinator for Verizon Select Services -formerly GTE Communications Corporation Created and Modified Local and Long Distance Accounts, Adjusted Billing for Accounts, Processed Orders for New Telephone Service, Issued Requests for Termination of Long Distance Service, Contacted Customers Regarding Transfer of Service, Used Microsoft Excel for Data Entry, Researched Billing Dispute Issues, Reviewed Error Reports to Correct Billing. Received a Quality Assurance Award (December 1999). April 1996 - August 1996, March 1994 - February 1995 Computer City - 2309 Eggert Road, Tonawanda, New York 14150-9200 - acquired by CompUSA and closed. Owner : Frank DeAgro (716)838-8420 Supervisors: Tom Vinacci and Jim Urbaniak Customer Service Representative - Answered Telephone, Operated Point of Sale Cash Register, Accepted Exchanges, Issued Refunds, Handled Currency, Stocked Merchandise, Tested Software Products. Promoted to Sales - Greeted Customers, Demonstrated Computer Hardware and Software Features and Described Service Plan Options, Performed In Store Inventories with Scanner, Lifted Boxes Up to 50 Pounds. August 1995 Tandy Service Center (Inside Computer City) - 2309 Eggert Road, Tonawanda, New York 14150-9200. Supervisor : Tom Geschel (716)838-8420 Technician - Repaired Personal Computers, Installed Windows 95 and Hardware Upgrades. February 1995 - July 1995 Extra Help Employment Services, 478 Delaware Avenue, Buffalo, New York 14202. Supervisor : Amy Ingersoll (716)885-1004 Upgrade Corporation Of America, 699 Hertel Avenue, Buffalo, New York 14207 -acquired by Softbank & Client logic. Supervisor : Paul Stachelski and Jeffrey Bishop (716)871-6400 Technical Service Representative - Supported Personal Computer Multi-Media and PCMCIA (Notebook PC) Hardware and Software, Received Technical Troubleshooting Calls and Performed Customer Service Functions, Entered and Retrieved Data With a Multi-User Database (Windows 3.1), Worked With Disney and Compton's Software Products to Learn How to Instruct Users Most Effectively, Exchanged Ideas Using Microsoft Office and Microsoft Mail. January 1992 - December 1994 ASCIT Media Equipment Services, 24 Capen Hall, SUNY at Buffalo, Amherst, New York 14214. Supervisor : Mark Shaughnesy, Mark Greenfield -now a part of SUNY Computing & Info. Technology (716)645-2811 Student Assistant - Set Up Audio Visual Equipment, Performed Troubleshooting and Maintenance Tasks, Answered Telephone Calls, Completed and Filed Work Orders, Delivered Media, Connected Classroom Personal Computers and Video Projectors, Trained New Employees in Equipment Handling Procedures, Operated Slide and Overhead Projectors, Cleaned and Inventoried Media Devices and Cables Within Storage Closets in Multiple Buildings, Closed the Main Storage Room at Night. November 1990 - July 1991 WJJL Radio - Niagara's Energy, 1224 Main St, Niagara Falls, New York 14301-1116. Supervisor: Gary Macknamara Board Operator- Tuned Satellite to Play Oldies Radio Show, Ran Commercials, Read News, Weather, and Time, Performed EBS tests, Played Customer Requests and Selected Music, Learned to Operate Studio and Recording Equipment, Coordinated Phone System and Mixer for Remote Broadcasts, Closed Studio at night. Education and Training 1999 Summer Teletech Holdings I received six weeks of computer based instruction. We were instructed on how to use work related software applications and their functions. Applications included CBP (the convergent billing platform), RxOrder, RxFulfill (a provisioning tool), and RxFlow (a work flow managing system). We were also taught Telecommunications theory and jargon. Fall 1994 - 1998 Spring Associate of Sciences Degree in Computer Science Niagara County Community College - 3111 Saunders Settlement Road, Sanborn, NY 14132 I was immersed in Calculus and Computer Science courses over the course of 4 years during part and full time classes. I attended Chemistry as a requirement for the degree. I was also present for a Mechanical Engineering course and Calculus III which were not required for the degree. I took several electives in the Humanities department including Creative Writing, Literature, and Philosophy. In Spring of 1998 I received an award for Excellence in Microeconomics from my professor. Spring 1992 - Spring 1999 State University of New York at Buffalo - Amherst, NY 14214 I am slowly working toward a bachelor's degree from the University at Buffalo. At present I have taken courses in fields ranging from Engineering to Business to Political Science at this institution. I was admittedly unsuccessful with my first studies in Engineering at the large school, but as I have opportunities, I hope to complete a degree in Political Science to complement my Computer Science degree and in the long run end up in the field of computer related Law. I am working to gradually make more opportunities for myself. Fall 1991 Illinois Institute of Technology - State and 33rd, Chicago Illinois I attended my first semester of college in Chicago. I studied Calculus, Computer Science for Engineers (Fortran 77), English for Advertising, and Macroeconomics. The school was going to be too expensive for 4 years so I opted to come home and attend school locally at University at Buffalo. August 1990 - June 1991 Harrison Radiator Division of General Motors, 200 Upper Mountain Road, Lockport New York Elecronic Data Systems - Co-Operative Engineering Program Student Program Sponsored By The Niagara-Orleans Board Of Co-Operative Educational Services Supervisor : Art Polychronis - B.O.C.E.S. 800-836-7510 & Claude Imagna - Electronic Data Systems For the school portion of the program I attended my senior semesters of high school in two-week blocks at Lockport High School. For the work portion of the program I attended the opposing two-week blocks in the office spaces of EDS at the Harrison complex. I took Calculus, Economics, English, and Participation in Government with a Computer Science study session for my senior courses. A short list of my work functions follows. I worked under the additional supervision of Systems Engineers Rick Lee, John Kirschberger, and Michael Maraglino. Edited and Completed Software Documentation, Updated and Inventoried Manuals, Installed PC Software, Built, Installed, and Removed Network Cables, Assisted In Delivery of Workstation Computers, Designed and Coded Network Cable Testing Software (Quick Basic v4.5) and Composed Documentation, Designed Lotus 1-2-3 Spreadsheets, Developed Public Relations Materials September 1988 - June 1991 (Co-operative Inclusive) Niagara Falls High School - 1201 Pine Avenue, Niagara Falls, New York 14301 Guidance Counselor - Mike McGrath In 10th and 11th grades I studied with an emphasis on Math, Chemistry, and Physics. I was considered an Accelerated Honor's Student and placed in classes one year ahead of the Regents level. I transferred into the Harrison program at the beginning of my senior year. I graduated 17th in my class of approximately 250. I chose Drama Club and Electronic Music Workshop as extra-curricular activities. In 1989 our Niagara Falls High School Drama Club presented Jesus Christ Superstar. I had a small role as an Apostle and Chorus member. In Electronic Music Workshop we used study hall time to create electronic compositions using keyboards, samplers, drum machines, and recording equipment. We were under the supervision of our Music instructor Paul Wos. September 1987 - June 1988 Niagara Catholic High School - 520 66th Street, Niagara Falls, NY 14304 At Niagara Catholic I studied Math, Biology, Social Studies, and English for 9th grade. My extra curricular activity was the Niagara Catholic bowling league. I worked on an after school cleaning project to help pay the tuition cost. Personal Referrences Mr. Mark Constantino Computer Science Department, Niagara County Community College - Instructor of Computer Science 3111 Saunders Settlement Road Sanborn, NY 14132 Work Telephone (716)614-6222 Ext. 249 Mrs. C. Locascio Social Sciences Department, Niagara County Community College - Instructor of Economics 3111 Saunders Settlement Road Sanborn, NY 14132 Work Telephone (716)614-6222 Ext. 586 Mr. Eric Gansworth Humanities Department, Niagara County Community College - Instructor of English 3111 Saunders Settlement Road Sanborn, NY 14132 Work Telephone (716)614-6222 Ext. 458 Mrs. Kelly Cirrincione Teletech Holdings - Supervisor Computer Skills: Software Packages: Windows 95, Windows 3.1, Dos v3-6, Word Perfect 5.1 - 6.1, Microsoft Word (Office 95-97), Microsoft Excel, Microsoft Access (Data Entry), Unix System V (Shell Scripting), Linux, Lotus 123 v1-3, Visio, Photo Magic, Netscape Communicator 4.0-4.04 (Page Composer), Microsoft Mail, Microsoft Explorer v3-5, Microsoft Outlook Express, Microsoft Outlook 97-98, Borland Turbo C, Modula 2, Microsoft Assembler, RxFlow, RxFulfill, RxOrder, Agent Online, CBP, Notepad, and Ws-FTP, Fortran 77. Hardware Knowledge: Installation of ISA, VESA, and PCI Bus PC Cards. Setup and Troubleshooting of CD-ROM/Multimedia Computer Hardware and Software Installation and Troubleshooting of External CD-Rom Components for Notebook Computers Installation and Troubleshooting of Color and Black and White Printers (Bubblejet and Dot Matrix) Mild experience with Parallel Data Transfer between computers using Direct Cable Connection (Win95) Setup and Operation of Kodak DVC323 USB Digital Camera. Assembly of Personal Computers from Card Components.