Hi Thomas,

Thank you for contacting MSN Messenger Technical Support. My name is Alexander and I will be glad to assist you with your concern.  

I sincerely apologize for the delay in answering your mail. I appreciate your patience. My full attention is now directed at resolving your issue.

Thank you for your comments about MSN Messenger. We continually strive to make our product and support services the leader in the industry and take all feedback, positive and negative, very seriously.
If you need further assistance, you may contact us at http://support.msn.com.  

For additional information and self-help instructions, visit http://messenger.msn.com/Help/. 

Thank you for contacting MSN Messenger Technical Support. Have a great day.

Sincerely,

Alexander
MSN Messenger Technical Support