:::: queues.conf ::::

[general]
;
; Global settings for call queues
;   (none exist currently)
;
; Note that a timeout to fail out of a queue may be passed as part of application call
; from extensions.conf:
; Queue(queuename|[options]|[optionalurl]|[announceoverride]|[timeout])
; example: Queue(dave|t|||45)

[default]
;
; Default settings for queues (currently unused)
;


[4]
music=default
strategy=rrmemory
timeout=15
retry=5
wrapuptime=0
maxlen = 0
leavewhenempty = no
joinempty = yes
eventwhencalled = yes
announce-frequency = 0
announce-holdtime = yes
queue-youarenext = "queue-youarenext"           ; ("You are now first in line.")
queue-thereare = "queue-thereare"               ; ("There are")
queue-callswaiting = "queue-callswaiting"       ; ("calls waiting.")
queue-holdtime = "queue-holdtime"               ; ("The current est. holdtime is")
queue-minutes = "queue-minutes"                 ; ("minutes.")
queue-thankyou = "q4000"                        ; ("Thank you for your patience.")
member => Agent/4-5001,4
member => Agent/4-5002,0
member => Agent/4-5004,3
member => Agent/4-5006,3
member => Agent/4-5009,3
member => Agent/4-5011,0
member => Agent/4-5013,4
member => Agent/4-5015,4
member => Agent/4-5016,2
member => Agent/4-5023,1
member => Agent/4-5029,2
member => Agent/4-5033,2
member => Agent/4-5043,2
member => Agent/4-5049,0
member => Agent/4-5069,3
member => Agent/4-5081,2


:::: extensions.conf ::::

[incoming-t1]

exten => _40XX,1,Macro(sipphone,${EXTEN})

exten => 4000,1,Answer
exten => 4000,2,GotoIfTime(8:00-17:00|mon-fri|*|*?incoming-t1,4000,8)
exten => 4000,3,DigitTimeout,50
exten => 4000,4,Background(afterhours)
exten => 4000,5,Wait(4)
exten => 4000,6,Voicemail(su5099)
exten => 4000,7,Hangup
exten => 4000,8,Queue(4)

; 800 number rings 4030
exten => 4030,1,Goto(4000,1)
exten => 4035,1,Goto(4000,1)

exten => 4064,1,Answer
exten => 4064,2,Wait(1)
exten => 4064,3,VoicemailMain()
exten => 4064,4,Hangup

exten => o,1,Goto(4000,1)

[macro-acd]

exten => s,1,Answer
exten => s,2,Wait(1)
exten => s,3,Dial(SIP/${ARG1})
exten => s,4,Hangup

[sip]

exten => _40XX,1,Macro(sipphone,${EXTEN})
exten => _50XX,1,Macro(acd,${EXTEN})