::extensions.conf::

[macro-acd]

exten => s,1,Answer
exten => s,2,Wait(1)
exten => s,3,Dial(SIP/${ARG1})
exten => s,4,Congestion


::queues.conf::

[4]
music = default
strategy = roundrobin
timeout = 15
retry = 5
wrapuptime = 5
maxlen = 0
leavewhenempty = no
joinempty = yes
eventwhencalled = yes
announce-frequency = 30
announce-holdtime = yes
queue-youarenext = "queue-youarenext"           ; ("You are now first in line.")
queue-thereare = "queue-thereare"               ; ("There are")
queue-callswaiting = "queue-callswaiting"       ; ("calls waiting.")
queue-holdtime = "queue-holdtime"               ; ("The current est. holdtime is")
queue-minutes = "queue-minutes"                 ; ("minutes.")
queue-thankyou = "q4000"                        ; ("Thank you for your patience.")
member => Agent/4-5001,1
member => Agent/4-5002,1
member => Agent/4-5004,2


::agents.conf::

[agents]

autologoff=10
ackcall=no

agent => 4-5001,,Kathy
agent => 4-5002,,Rose
agent => 4-5004,,Laurie