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Chat InformationYou are now chatting with 'Pickaweb Customer Support'
Pickaweb Customer Support: Hello and Welcome to live chat
Pickaweb Customer Support: How may I assist you?
David Bell: are you speaking to my customer Natalie?
David Bell: about kcrealestate.co.uk?
Pickaweb Customer Support: yeah
Pickaweb Customer Support: please provide me namerserver of your server
David Bell: ok, she needs the DNS records changing. The A record and MX record both need setting to 82.71.204.13
Pickaweb Customer Support: so i will change it and point this domain to your server
David Bell: she isnt changing the name server
Pickaweb Customer Support: yeah her domain is register with us and currently it is using our server nameserver
David Bell: this isnt complicated...
David Bell: right, so it wants to stay registered with you
David Bell: just the dns records need changing
Pickaweb Customer Support: if you provide me your server nameserver
Pickaweb Customer Support: yeah it is Ok
David Bell: why do you want our nameservers? she is using yours
David Bell: do you understand now?
Pickaweb Customer Support: but she is canceling web hosting package
Pickaweb Customer Support: so all entry of his domain on server will be delete
David Bell: so? she isnt canceling her domain name
David Bell: why?
Pickaweb Customer Support: yeah
David Bell: she wants to keep the domain name, but cancel the web hosting
Pickaweb Customer Support: yeah
David Bell: so why cant you just change the dns records?
David Bell: do you understand what im talking about
David Bell: ?
Pickaweb Customer Support: nope
David Bell: do you have a supervisor there?
Pickaweb Customer Support: yeah i am
David Bell: and you dont know what im talking about?
Pickaweb Customer Support: if you are using our server nameserver
Pickaweb Customer Support: suppose it it is down
Pickaweb Customer Support: then his site will not work
David Bell: so?
Pickaweb Customer Support: that why i ask you please provide me your nameserver
David Bell: it wont stop working anyway, other dns servers will keep a copy of the record. Yours name servers are the authorative ones
Pickaweb Customer Support: so his domain will point you server and will use you dns server also
David Bell: just update your dns record and it will be fine
David Bell: this is simple