info: Please wait for a site operator to respond.
info: You are now chatting with 'Pickaweb Customer Support'
Pickaweb Customer Support: Hello and Welcome to live chat
Pickaweb Customer Support: How may I assist you?
David Bell: are you speaking to my customer Natalie?
David Bell: about kcrealestate.co.uk?
Pickaweb Customer Support: yeah
Pickaweb Customer Support: please provide me namerserver of your server 
David Bell: ok, she needs the DNS records changing. The A record and MX record both need setting to 82.71.204.13
Pickaweb Customer Support: so i will change it and point this domain to your server
David Bell: she isnt changing the name server
Pickaweb Customer Support: yeah her domain is register with us and currently it is using our server nameserver 
David Bell: this isnt complicated...
David Bell: right, so it wants to stay registered with you
David Bell: just the dns records need changing
Pickaweb Customer Support: if you provide me your server nameserver 
Pickaweb Customer Support: yeah it is Ok
David Bell: why do you want our nameservers? she is using yours
David Bell: do you understand now?
Pickaweb Customer Support: but she is canceling web hosting package  
Pickaweb Customer Support: so all entry of his domain on server will be delete
David Bell: so? she isnt canceling her domain name
David Bell: why?
Pickaweb Customer Support: yeah
David Bell: she wants to keep the domain name, but cancel the web hosting
Pickaweb Customer Support: yeah
David Bell: so why cant you just change the dns records?
David Bell: do you understand what im talking about
David Bell: ?
Pickaweb Customer Support: nope
David Bell: do you have a supervisor there?
Pickaweb Customer Support: yeah i am
David Bell: and you dont know what im talking about?
Pickaweb Customer Support: if you are using our server nameserver 
Pickaweb Customer Support: suppose it it is down 
Pickaweb Customer Support: then his site will not work
David Bell: so?
Pickaweb Customer Support: that why i ask you please provide me your nameserver 
David Bell: it wont stop working anyway, other dns servers will keep a copy of the record. Yours name servers are the authorative ones
Pickaweb Customer Support: so his domain will point you server and will use you dns server also
David Bell: just update your dns record and it will be fine
David Bell: this is simple
Pickaweb Customer Support: your server don't have nameserver ?
David Bell: what the hell? we dont want the name servers changing, how can you not understand what im talking about?
Pickaweb Customer Support: yeah i understand you
David Bell: so can you do my customers request then?
Pickaweb Customer Support: but you don't understand me
David Bell: I understand you perfectly. She doesnt want the nameservers changing.
David Bell: can you change the record?
Pickaweb Customer Support: ok i will do this
David Bell: has this been done yet?
info: Please wait while I transfer the chat to 'Customer Support'.
info: You are now chatting with 'Customer Support'
Customer Support: You are now chatting to Pilar
Customer Support: your customer has cancelled the hosting service
David Bell: yes
Customer Support: therefore she is not entitled to the service
David Bell: but not the dns record
Customer Support: you can either transfer the domain name to your company
Customer Support: or order an email and web forwarding service
Customer Support: which includes changes of MX records, A records CNAMES etc
David Bell: why is it not possible just to update the dns record? this is a much easier and quicker way