$hesklang[mysql_said]:
".mysql_error()."

$hesklang[contact_webmsater] $hesk_settings[webmaster_mail]"); /* Get e-mail message for customer */ $fp=fopen('emails/new_ticket.txt','r'); $message=fread($fp,filesize('emails/new_ticket.txt')); fclose($fp); $message=str_replace('%%NAME%%',$name,$message); $message=str_replace('%%SUBJECT%%',$subject,$message); $message=str_replace('%%TRACK_ID%%',$trackingID,$message); $message=str_replace('%%TRACK_URL%%',$trackingURL,$message); $message=str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'] ,$message); $message=str_replace('%%SITE_URL%%',$hesk_settings['site_url'] ,$message); /* Send e-mail */ $headers="From: $hesk_settings[noreply_mail]\n"; $headers.="Reply-to: $hesk_settings[noreply_mail]\n"; @mail($email,$hesklang['ticket_received'],$message,$headers); /* Need to notify any admins? */ $admins=array(); $sql = "SELECT `email`,`isadmin`,`categories` FROM `hesk_users` WHERE `notify`='1'"; $result = hesk_dbQuery($sql) or hesk_error("$hesklang[cant_sql]: $sql

$hesklang[mysql_said]:
".mysql_error()."

$hesklang[contact_webmsater] $hesk_settings[webmaster_mail]"); while ($myuser=hesk_dbFetchAssoc($result)) { /* Is this an administrator? */ if ($myuser['isadmin']) {$admins[]=$myuser['email']; continue;} /* Not admin, is he allowed this category? */ $cat=substr($myuser['categories'], 0, -1); $myuser['categories']=explode(",",$cat); if (in_array($category,$myuser['categories'])) { $admins[]=$myuser['email']; continue; } } if (count($admins)>0) { $trackingURL_admin=$hesk_settings['hesk_url'].'/admin_ticket.php?track='.$trackingID; /* Get e-mail message for customer */ $fp=fopen('emails/new_ticket_staff.txt','r'); $message=fread($fp,filesize('emails/new_ticket_staff.txt')); fclose($fp); $message=str_replace('%%NAME%%',$name,$message); $message=str_replace('%%SUBJECT%%',$subject,$message); $message=str_replace('%%TRACK_ID%%',$trackingID,$message); $message=str_replace('%%TRACK_URL%%',$trackingURL_admin,$message); $message=str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'] ,$message); $message=str_replace('%%SITE_URL%%',$hesk_settings['site_url'] ,$message); /* Send e-mail to staff */ $email=implode(',',$admins); $headers="From: $hesk_settings[noreply_mail]\n"; $headers.="Reply-to: $hesk_settings[noreply_mail]\n"; @mail($email,$hesklang['new_ticket_submitted'],$message,$headers); } // End if ?>

> >
 

'.$trackingID;?>