Dear xxxx

 

Thank you for your email. In order to respond effectively to your email we need to investigate further. Therefore please contact the Xbox Customer Support team on the following phone numbers.

 

Best regards,

Xbox customer support

http://www.xbox.com/en-GB/support/

Assistance by phone:

0800 587 1102

Or +44 20 7365 9792 from a mobile phone

Hearing Impaired (TTY device):
0800 587 1103


Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00






--- Original Message ---
From : xxxxxxx
Sent : Monday, March 19, 2007 11:43:18 PM UTC
To : XBOX.X360.EU.00.EN.XCD.CAR.HW.T01.SPT.00.EM
Subject : Xbox360 Hardware

Service :  [Service:]
  Xbox360 Hardware

What type of problem do you have?  [What type of problem do you have?]
 
 
 

Full Name:  [Full Name:]
  xxxxxxxxxxxxx

What e-mail address would you like a response sent to?  [What e-mail address would you like a response sent to?]
  xxxxxxxxxxxxxxxx

Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.  [Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.]
  The system freezes randomly after a few minutes use.  

I have followed the advice here with no resolution: http://support.microsoft.com/kb/907586

- It does this with all games I own *Oblivion: Elder Scrolls, Madden 06, PGR3, Call of Duty 2, Kameo*.

- It does the same when no disc is inserted.

- I have tried clearing the hard drive cache with no effect on the problem.

- The console does not appear to be overheating, and is in a well ventilated area.

- I do not have internet connectivity on the console, so the issue is not to do with Live.

- The console is set to PAL60

I would appreciate a resolution to the issue.



Which operating system are you using?: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.8.1.2) Gecko/20070305 Firefox/2.0.0.2  [Which operating system are you using?]

Which browser are you using: Firefox2.0.0.2  [Which browser are you using]

Location: en-gb - English (Great Britain)  [Location: en-gb - English (Great Britain)]

Type of Support: E-mail Support
Type of Support: E-mail Support