; Stable Hosting IVR
[sthost-default]
include => autoattend
include => all-exten

[sthost-autoattend]
include => sthost-selection
include => sthost-all-exten
include => sthost-disconnect
include => sthost-invalid
include => sthost-timeout
include => sthost-callqueue

;hours of operation
include => sthost-night|00:00-23:59|sun|*|* ; closed sundays
include => sthost-night|16:01-23:59|sat|*|* ; closed
include => sthost-night|00:00-08:59|sat|*|* ; closed before sat opens
include => sthost-night|00:00-07:59|mon-fri|*|* ; closed
include => sthost-night|18:01-23:59|mon-fri|*|* ; closed
include => sthost-day|08:00-18:00|mon-fri|*|* ; OPEN w00t!
include => sthost-day|09:00-16:00|sat|*|* ; OPEN w00t!

[sthost-day]
exten => s,1,Wait,2
exten => s,2,Answer
exten => s,3,Background,sthost-day-msg
exten => s,4,DigitTimeout,5
exten => s,5,ResponseTimeout,10

[sthost-night]
exten => s,1,Wait,2
exten => s,2,Answer
exten => s,3,Background,sthost-night-msg
exten => s,4,DigitTimeout,5
exten => s,5,ResponseTimeout,10

[sthost-selection]
;1.sales Dept
exten => 1,1,Playback,sales-hold
exten => 1,2,SetMusicOnHold,default
exten => 1,3,SetCallerID,1
exten => 1,4,SetCIDName,Sales
exten => 1,5,Goto,callqueue|200|1

;2.Tech Support Dept
exten => 2,1,Playback,techsupport-hold
exten => 2,2,SetMusicOnHold,default
exten => 2,3,SetCallerID,2
exten => 2,4,SetCIDName,TechSupport
exten => 2,5,Goto,callqueue|201|1

;3.Billing Dept
exten => 3,1,Playback,billing-hold
exten => 3,2,SetMusicOnHold,default
exten => 3,3,SetCallerID,3
exten => 3,4,SetMusicOnHold,default
exten => 3,5,Goto,callqueue|202|1

[sthost-callqueue]
;1.Sales
exten => 200,1,Answer
exten => 200,2,Queue(sales|TtH)
exten => 200,3,WaitMusicOnHold(45)
exten => 200,4,Voicemail(u200)
exten => 200,5,Playback(vm-goodbye)
exten => 200,6,Hangup

;2.Tech Support
exten => 201,1,Answer
exten => 201,2,Queue(techsupport|TtH)
exten => 201,3,WaitMusicOnHold(45)
exten => 201,4,Voicemail(u201)
exten => 201,5,Playback(vm-goodbye)
exten => 201,6,Hangup

;3.Billing
exten => 202,1,Answer
exten => 202,2,Queue(billing|TtH)
exten => 202,3,WaitMusicOnHold(45)
exten => 202,4,Voicemail(u202)
exten => 202,5,Playback(vm-goodbye)
exten => 202,6,Hangup

[sthost-agentlogin]
;1.Sales
exten => 100,1,DBget(caller=EXTEN/${CALLERIDNUM})
exten => 100,2,DBget(tmp=Que/Sales/${CALLERIDNUM})
exten => 100,3,RemoveQueueMember(sales|${caller})
exten => 100,4,DBdel(Que/Sales/${CALLERIDNUM})
exten => 100,5,Playback(agent-loggedoff)
exten => 100,6,Hangup
exten => 100,103,DBput(Que/Sales/${CALLERIDNUM}=YES)
exten => 100,104,AddQueueMember(sales|${caller})
exten => 100,105,Playback(agent-loginok)
exten => 100,106,Hangup

;2.Tech Support
exten => 102,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM})
exten => 102,2,Playback(agent-loginok)
exten => 102,3,Hangup
exten => 103,1,RemoveQueueMember(techsupport|SIP/${CALLERIDNUM})
exten => 103,2,Playback(agent-loggedoff)
exten => 103,3,Hangup

;3.Billing
exten => 104,1,AddQueueMember(billing|SIP/${CALLERIDNUM})
exten => 104,2,Playback(agent-loginok)
exten => 104,3,Hangup
exten => 105,1,RemoveQueueMember(billing|SIP/${CALLERIDNUM})
exten => 105,2,Playback(agent-loggedoff)
exten => 105,3,Hangup

[sthost-all-exten]
exten => 0,1,Macro(stdexten,0,SIP/0)
exten => _[1-5]XX,1,SetVar(VMBX=${EXTEN})
exten => _[1-5]XX,2,NoOp(${VMBX})
exten => _[1-5]XX,3,Macro(stdexten,${EXTEN},${EXTEN})
exten => a,1,VoicemailMain(${VMBX})
exten => a,2,Hangup