Discussion Thread Chat Transcript 04/10/2007 12:22 Hi, my name is Elisson. How may I help you? Ross: Im not getting any TV channels when I try to scan Elisson: Are you running Windows Vista? Ross: yes. i cant go back now either, my graphics card and mobo work work with XP Elisson: Which Pinnacle software are you running? Ross: the newest one, tv center 4.7 or something.... downloaded off your site because the one on the CD didnt work Ross: 4.70.1426 Elisson: Is it the Vista version? Ross: yes Elisson: Just a moment please. Elisson: Is your Pinnacle device a DVB-T PCI? Ross: thats correct Elisson: Just another moment please. Elisson: Thanks for waiting and sorry for the delay. Elisson: Unfortunately, as you can see in the link below, this patch does not support PCTV DVB-T PCI Elisson: http://www.pinnaclesys.com/PublicSite/uk/Products/Consumer+Products/PCTV+Tuners/PCTV+Analog+PVR+%28cable_antenna%29/Pinnacle+MediaCenter+Support/Download+Area/MediaCenter+_+TVCenter+v+4_x?mode=documents Ross: when i bought the product it said it was certified for windows vista.... Elisson: Is it on the box? Ross: yeah, and here: PCTV DVB-T PCI 250i Ross: http://www.pinnaclesys.com/vista/vista_tv_uk.asp Elisson: Certified for Windows Vista, but still doesn't have a patch. Ross: yeah, thats not what it said on the site or on the box. Just 'certified for vista'. perhaps you should update the site to what actually works at the moment Elisson: We're sorry. You have to wait for a patch. Ross: ...... and when is that likely to be released? Elisson: We don't have this information yet. Ross: that doesnt surprise me Elisson: Is there anything else I can help you with? Ross: disconnected Elisson: disconnected Question Reference #070410-001480 Product Level 1: PCTV Tuners with MediaCenter Product Level 2: PCTV DVB-T PCI (250i) Category Level 1: Channel Scan Category Level 2: DVB-T Date Created: 04/10/2007 12:22 Last Updated: 04/10/2007 12:22 Status: Solved Software Version: Pinnacle TVCenter Pro 4.7 Operating System: Windows Vista 32 Bit