[general] static=yes writeprotect=yes autofallthrough=yes clearglobalvars=yes [globals] ; ;-------------------------------------------------------------------- ; Start - inbound call mapping ;-------------------------------------------------------------------- [inbound] ; ;This Exten Goes to Automated attendant after putting ;caller ID into the Database exten => s,1,Set(${BD(Last/Caller=${CALLERIDNUM})}) exten => s,2,Goto(autoattend,s,1) ; ;New way to map exten. This test for active features. exten => s,1,Set(${DB(Last/Caller=${CALLERIDNUM})}) exten => s.n,Macro(stdexten,$[exten}) ; ;-------------------------------------------------------- ;Inbound Macro Standard Extension testing. ;-------------------------------------------------------- [macro-stdexten] ; exten => s,1,GotoIf(${DB(CF/${ARG1})}?2:3) ;Gets Call Forward Number exten => s,2,Dial(SIP/${DB(CF/${ARG1})}/n) ;Dials the Forwarding Number ; exten => s,3,Set(${DB(SCFE/${ARG1})=${CALLERIDNUM}) ;Sets the nmbr that if they call in it gets forwarded to another nmbr/exten exten => s,4,GotoIf(${DB(SCFE/${ARG1})}?5:6) ;Get Selective Call Forward Number exten => s,5,Dial(SIP/${DBget(SCFN/${ARG1})}/n) ;Selective Call Forward ; exten => s,6,Set(${DB(SCRN/${ARG1})=${CALLERIDNUM}) ;Reads the Database for for nmbrs it should not allow threw. exten => s,7,GotoIf(${DB(SCRN/${ARG1})}?8:9) ;Get Selective Call Rejection Status exten => s,8,Hangup ;Sends Rejected calls to a all extensions are busy macro. ; exten => s,9,Set(${DB(ACRStatus=ACR/${ARG1}) exten => s,10,GotoIf($DB({ACRStatus}=YES?11:12) ;Get Anonymous Call Rejection Status exten => s,11,Macro(no-callerid) ; exten => s,12,Set(${DB(DNDStatus=DND/${ARG1}) ;Sets the variable for the Do not disturb responce exten => s,13,GotoIf($DB({DNDStatus}=YES?18:14) ;Checks the Database for the status/ responce ; exten => s,14,Set(${DB(LASTCALL/${ARG1})=${CALLERIDNUM}) ;Places Current caller ID into the Database exten => s,15,Dial(SIP/${EXTEN}|20|r) ;Dials the extension and waits for the time out ; exten => s,16,GotoIf(${DB(CFNA/${ARG1})}?18:17) ;Call Forwarding On No Answer exten => s,17,Dial(SIP/${DB(CFNA/${ARG1})}/n) ;Dials the No Answer forward Number exten => s,18,Set(${DB(VMStatus=VM/${ARG1}) ;Checks to see if user has voice mail active or disabled. exten => s,19,GotoIf(${VMStatus}=YES?20:119) ;If active it goes to voice mail. If not active it goes to busy- call checking macro. exten => s,20,Voicemail(u${ARG1}) ;Goes to the unavaible Voicemail exten => s,21,Playback(vm-goodbye) ;Plays Voicemail Goodbye exten => s,22,Hangup ;Does a hard hangup ; exten => s,116,GotoIf(${DB(CFB/${ARG1})}?117:118) ;Gets the Call Forwading On Busy status/number exten => s,117,Dial(SIP/${DB(CFB/${ARG1})}/n) ;Dials the CallForwarding nmber/exten ; exten => s,118,Voicemail(b${ARG1}) ;Goes to the Busy Voicemail exten => s,119,Playback(vm-goodbye) ;Plays Voicemail Goodbye exten => s,120,Hangup ;Does a hard hangup ;If extension does not exist it gives tritone + number unassigned message to unasigned numbers exten => i,1,Answer exten => i,2,Playback(the-number-u-dialed,noanswer) exten => i,3,SayDigits(${ARG1}) exten => i,4,Playback(not-yet-assigned,noanswer) exten => i,4,Busy exten => i,5,Hangup ; exten => t,1,Playback(the-party-you-are-calling) exten => t,2,Playback(is-curntly-unavail) exten => t,3,Playback(pls-try-call-later) exten => t,4,Playback(goodbye) exten => t,5,Hangup [macro-fastbusy] ; I use this to send people I dont want to deal with exten => s,1,Answer exten => s,2,Wait 1 exten => s,3,Playback(all-circuits-busy) exten => s,4,Wait(30) exten => s,5,Hangup ; [macro-caller-id] ;Checks the status of inbound CallerID and directs the call. exten => s,1,System(test "${CALLERIDNAME}" = "O") exten => s,2,GotoIf($[${CALLERIDNUM} = O]?3:102) exten => s,3,SetCallerIDName("No Caller ID") exten => s,4,Macro(no-callerid,s,1) ;Sends Callers with no id to no-callerid macro below. exten => s,102,Macro(std-exten,s,12) ;landing point with caller id ; [macro-no-callerid] exten => s,1,Answer exten => s,2,Wait() exten => s,3,Playback(no-callerid) exten => s,4,Wait() exten => s,5,Playback(vm-goodbye) exten => s,6,Congestion exten => s,7,Hangup ; ;------------------------------------------------------------------- ;End Feature check macro ;------------------------------------------------------------------- ;-------------------------------------------------------------------- ; Start - Internal Extension Dialing config / Macro ;-------------------------------------------------------------------- ; 1000 - 9999 Internal SIP/IAX/MGCP/H323/SCCP/SKINNY/ECT USER EXTEN ;-------------------------------------------------------------------- [all-exten] exten => _1XXX,1,Macro(stdexten,${EXTEN}) ; ;----------------------------------------------------------------------- ; End - inbound call mapping ;-------------------------------------------------------------------- ;------------------------------------------------------------------- ;Start Autoattend Menu ;------------------------------------------------------------------- ; [autoattend] ; exten => s,1,GotoIfTime(*|*|1|jan?holiday,s,1) exten => s,n,GotoIfTime(*|*|4|jul?holiday,s,1) exten => s,n,GotoIfTime(*|*|11|nov?holiday,s,1) exten => s,n,GotoIfTime(*|*|24|nov?holiday,s,1) exten => s,n,GotoIfTime(*|*|25|dec?holiday,s,1) exten => s,n,GotoIfTime(08:00-16:59|mon-fri|*|*?day,s,1) exten => s,n,GotoIfTime(17:00-07:59|mon-fri|*|*?night,s,1) exten => s,n,GotoIfTime(08:00-07:59|sat-sun|*|*?night,s,1) ;exten => s,n,Goto(night,s,1); ; [holiday] ; exten => s,1,Playback(office-closed-holiday) ; play the office we are closed message exten => s,n,Playback(office-hours) ; play the open hours message exten => s,n,Hangup ; [day] include => selection include => all-exten include => queues ; exten => s,1,Answer exten => s,n,Background,day-msg exten => s,n,DigitTimeout,5 exten => s,n,ResponseTimeout,10 ; [night] include => queues ; exten => s,1,Answer exten => s,n,Playback(night-msg) exten => s,n,Playback(transfering-support) exten => s,n,Goto(special,611,1) ; ;------------------------------------------------------------------- ; END - Autoattend Menu ;------------------------------------------------------------------- ;------------------------------------------------------------------- ; Start - IVR Menu ;------------------------------------------------------------------- [selection] ; exten => i,1,Background(invalid-pbx) exten => i,N,Goto(day,s,2) ; exten = t,1,Playback(vm-goodbye) exten = t,n,Hangup ; ; * - directory ; not setup yet exten => *,1,Directory,default exten => *,2,Goto,s|1 ; ; # - disconnect exten => #,1,Playback,(vm-goodbye) exten => #,2,Hangup ; ; 0 Operator exten => 0,1,Dial(SIP/0|20|tr) exten => 0,2,Voicemail(u0) exten => 0,3,Hangup exten => 0,102,Voicemail(b0) exten => 0,103,Hangup ; ;1 Sales Dept exten => 1,1,GotoIfTime(08:00-16:59|mon-fri|*|*?selection,1,6) exten => 1,2,GotoIfTime(17:00-07:29|mon-fri|*|*?selection,1,3) exten => 1,3,Playback(sales-closed) exten => 1,4,Playback(vm-goodbye) exten => 1,5,Hangup exten => 1,6,BackGround(for-quality-purposes) exten => 1,7,Playback(this-call-may-be) exten => 1,8,Playback(recorded) exten => 1,9,Playback(pls-wait-connect-call) exten => 1,10,SetMusicOnHold,default exten => 1,11,SetCallerID,1 exten => 1,12,SetCallerIDName,Sales exten => 1,13,Goto,queues|200|1 ; ;2 Billing Dept exten => 2,1,GotoIfTime(08:00-16:59|mon-fri|*|*?selection,2,6) exten => 2,2,GotoIfTime(17:00-07:29|mon-fri|*|*?selection,2,3) exten => 2,3,Playback(billing-closed) exten => 2,4,Playback(vm-goodbye) exten => 2,5,Hangup exten => 2,6,Playback(for-quality-purposes) exten => 2,7,Playback(this-call-may-be) exten => 2,8,Playback(recorded) exten => 2,9,Playback(pls-wait-connect-call) exten => 2,10,SetMusicOnHold,default exten => 2,11,SetCallerID,2 exten => 2,12,SetCallerIDName,Sales exten => 2,13,Goto,queues|201|1 ; ;3 Technical Support Dept exten => 3,1,GotoIfTime(08:30-17:29|mon-fri|*|*?selection,3,6) exten => 3,2,GotoIfTime(17:30-08:29|mon-fri|*|*?selection,3,3) exten => 3,3,Playback(tech-closed) exten => 3,4,Playback(vm-goodbye) exten => 3,5,Hangup exten => 3,6,Playback(for-quality-purposes) exten => 3,7,Playback(this-call-may-be) exten => 3,8,Playback(recorded) exten => 3,9,Playback,(pls-wait-connect-call) exten => 3,10,SetMusicOnHold,default exten => 3,11,SetCallerID,3 exten => 3,12,SetCallerIDName,TechSupport exten => 3,13,Goto,queues|202|1 ; ;4 system stat exten => 4,1,Answer exten => 4,n,Playback,(systemstat) exten => 4,n,Playback,(vm-goodbye) exten => 4,n,Hangup ; ;5 jobs-postings exten => 5,1,Answer exten => 5,n,Playback(current-job-postings) exten => 5,n,System(/usr/local/bin/curl -s ) exten => 5,n,Playback(/tmp/jobs) exten => 5,n,System(rm /tmp/jobs.gsm) exten => 5,n,Playback,(vm-goodbye) exten => 5,n,Hangup ; ;6 exten => 6,1,Playback,(vm-goodbye) exten => 6,n,Hangup ; ;7 exten => 7,1,Playback,(vm-goodbye) exten => 7,n,Hangup ; ;8 exten => 8,1,Playback,(vm-goodbye) exten => 8,n,Hangup ; ;9 exten => 9,1,Goto(day,s,2) ; ;-------------------------------------------------------- ; END - IVR Menu ;-------------------------------------------------------- ;-------------------------------------------------------- ; Start Basic *XX Exten Logic ;-------------------------------------------------------- ;-------------------------------------------------------- ;Basic *XX exten nmbrs in the US + Canada For Asterisk ;Including macros that go with the exten ;-------------------------------------------------------- [basic] ;include => int-conf ;include => ext-conf include => acr include => cidb include => scw include => sca include => cb include => wcacb include => cw include => cf include => scf include => cfna ;include => cbb include => dnd include => vm include => voicemail ;-------------------------------------------------------- ; *01 - Do Not Disturb Over Ride Management only internl exten ;-------------------------------------------------------- [dnd-bypass] exten => _*01XXXX,1,Dial(SIP/${ARG1}:2|20|r) ; 20sec timeout exten => _*01XXXX,2,Voicemail(u${ARG1}) exten => _*01XXXX,3,Hangup exten => _*01XXXX,102,Voicemail(b${ARG1}) exten => _*01XXXX,103,Hangup ;--------------------------------------------------------------------------------- ; *1 - * System Stataus & exten testing : Agi Requires sysstatagi ;--------------------------------------------------------------------------------- [exten-test] include => system-stat include => say-exten include => say-date-time include => echo include => tone include => rec-playback ; ;---------------------------------------------------------- ; Exten *1 - *9 New Exten Line Testing Tools ;---------------------------------------------------------- ; *1 - System Status | Not setup yet on this system. ;---------------------------------------------------------- [system-stat] exten => *1,1,AGI(systatagi) exten => *1,n,Wait(1) exten => *1,n,Playback(loadavgis) exten => *1,n,SayDigits(${LOADAVGPRE}) exten => *1,n,Playback(point) exten => *1,n,SayDigits(${LOADAVGSUF}) exten => *1,n,Wait(1) exten => *1,n,Playback(thereare) exten => *1,n,SayDigits(${NUMUSER}) exten => *1,n,Playback(userson) exten => *1,n,Wait(1) exten => *1,n,Hangup ;----------------------------------------------------------- ; *2 - Say Phone Number | works ;----------------------------------------------------------- [say-exten] exten => *2,1,Answer exten => *2,n,Playback(your-exten-num-is) exten => *2,n,SayDigits(${CALLERIDNUM}) exten => *2,n,Hangup ;----------------------------------------------------------- ; *3 - Say Date and Time | works ;----------------------------------------------------------- [say-date-time] exten => *3,1,Answer exten => *3,n,Playback(the-current-time-is) exten => *3,n,Datetime exten => *3,n,Hangup ;----------------------------------------------------------- ; *4 - Echo Test | works ;----------------------------------------------------------- [echo] exten => *4,1,Answer exten => *4,n,Playback(demo-echotest) exten => *4,n,Playback(beep) exten => *4,n,Echo exten => *4,n,Playback(demo-echodone) exten => *4,n,Hangup ;----------------------------------------------------------- ; *5 - Milliwatt Tone | works ;----------------------------------------------------------- [tone] exten => *5,1,Answer exten => *5,n,Milliwatt exten => *5,n,Hangup ;----------------------------------------------------------- ; *6 - Record Promt Test Format Gsm | works ;----------------------------------------------------------- [rec-playback] exten => *6,1,Answer exten => *6,n,Wait(.5) exten => *6,n,Record(record:gsm) exten => *6,n,Wait(.5) exten => *6,n,Playback(record) exten => *6,n,Hangup ;----------------------------------------------------------- ; *7 - Music On Hold | works ;----------------------------------------------------------- [moh] exten => *7,1,Answer exten => *7,n,MusicOnHold(default) ;------------------------------------------------------------ ; *8 - Avaible for local mapping ;------------------------------------------------------------ ;----------------------------------------------------------- ; *9 - Avaible for local mapping ;----------------------------------------------------------- ;----------------------------------------------------------- ; Exten *10 - *12 weather & news ;----------------------------------------------------------- [weather] ;hazard exten => *10,1,Answer exten => *10,n,Playback(national-weather-service) exten => *10,n,Playback(hazard-weather-outlook) exten => *10,n,System(/usr/local/bin/curl -s http://www.srh.noaa.gov/tsa/crs/mp3/.mp3 > /tmp/.mp3) exten => *10,n,MP3Player(/tmp/.mp3) exten => *10,n,System(rm /tmp/.mp3 -f) exten => *10,n,Playback(vm-goodbye) exten => *10,n,Hangup ; ;local-ext exten => *11,1,Answer exten => *11,n,Playback(national-weather-service) exten => *11,n,Playback(local-forcast) exten => *11,n,Playback(Denver) exten => *11,n,Playback(Colorado) exten => *11,n,Playback(area) exten => *11,n,System(/usr/local/bin/curl -s http://www.srh.noaa.gov/tsa/crs/mp3/.mp3 > /tmp/.mp3) exten => *11,n,MP3Player(/tmp/.mp3) exten => *11,n,System(rm -f /tmp/.mp3) exten => *11,n,Playback(vm-goodbye) exten => *11,n,Hangup ; ;regional exten => *12,1,Answer exten => *12,n,Playback(national-weather-service) exten => *12,n,Playback(regional-forcast) exten => *12,n,Playback() exten => *12,n,Playback() exten => *12,n,Playback() exten => *12,n,Playback() exten => *12,n,Playback() exten => *12,n,Playback(area) exten => *12,n,System(/usr/local/bin/curl -s http://www.srh.noaa.gov/tsa/crs/mp3/.mp3 > /tmp/.mp3) exten => *12,n,MP3Player(/tmp/.mp3) exten => *12,n,System(rm -f /tmp/OKCHWRFSM.mp3) exten => *12,n,Playback(vm-goodbye) exten => *12,n,Hangup ; ;----------------------------------------------------------- ; *13 - *20 - Avaible for local mapping ;----------------------------------------------------------- ;----------------------------------------------------------- ; *21 - *29 - Inturnal and Extenal Meet-Me Conference Rooms ;----------------------------------------------------------- [int-conf] exten => _*2[1-7],1,Answer exten => _*2[1-7],n,Wait(1) exten => _*2[1-7],n,MeetMe({$ARG1},pdcMs) exten => _*2[1-7],n,4,Playback(vm-goodbye) exten => _*2[1-7],n,5,Hangup ; [ext-conf] exten => _*2[8-9],1,Answer exten => _*2[8-9],n,Wait(1) exten => _*2[8-9],n,MeetMe({$ARG1},pdcMs) exten => _*2[8-9],n,4,Playback(vm-goodbye) exten => _*2[8-9],n,5,Hangup ;---------------------------------------------------------- ; *30 - *39 - Reserved For Local Assignment ;---------------------------------------------------------- ; *40 - *46 - Reserved For Local Assignment ;---------------------------------------------------------- ; *47 - *48 Anonymous Call Rejection ;---------------------------------------------------------- [acr] ; *47 - Deactivation exten => *47,1,DBdel(ACR/${CALLERIDNUM}) exten => *47,n,Answer exten => *47,n,Wait(1) exten => *47,n,Playback(anon-call-rej) exten => *47,n,Playback(deactivated) exten => *47,n,Hangup ; ; *48 - Activation exten => *48,1,Set(DB(ACR/${CALLERIDNUM}=YES) exten => *48,n,Answer exten => *48,n,Wait(1) exten => *48,n,Playback(anon-call-rej) exten => *48,n,Playback(activated) exten => *48,n,Hangup ;----------------------------------------------------------- ; *49 - *50 Caller Id Blocking ;----------------------------------------------------------- [cidb] ; *49 - Deactivate exten => *49,1,DBdel(CIDB/${CALLERIDNUM}) exten => *49,n,Answer exten => *49,n,Wait(1) exten => *49,n,Playback(caller-id-blk) exten => *49,n,Playback(deactivated) exten => *49,n,Hangup ; ; *50 - Activate exten => *50,1,Set(DB(CIDB/${CALLERIDNUM}=YES) exten => *50,n,Answer exten => *50,n,Wait() exten => *50,n,Playback(caller-id-blk) exten => *50,n,Playback(activated) exten => *50,n,Hangup ;----------------------------------------------------------- ;*51 -*52 Call Back Busy ;----------------------------------------------------------- [cbb] ; *51 - Dectivate exten => *51,1,DBdel(CBB/${CALLERIDNUM}) exten => *51,n,Answer exten => *51,n,Wait(1) exten => *51,n,Playback(de-activated) exten => *51,n,Hangup ; ; *52 - Activate exten => *52,1,Set(DB(CBB/${CALLERIDNUM}=YES) exten => *52,n,Answer exten => *52,n,Wait(1) exten => *52,n,Playback(activated) exten => *52,n,Hangup ;---------------------------------------------------------- ;*53 - *55 Selective Call Waiting ;---------------------------------------------------------- [scw] ; *53 - Deactivate exten => *53,1,DBdel(SCW/${CALLERIDNUM}) exten => *53,n,DBdel(SCWN/${CALLERIDNUM}) exten => *53,n,Answer exten => *53,n,Wait(1) exten => *53,n,Playback(deactivated) exten => *53,n,Hangup ; ; *54 - Activate exten => *54,1,Set(DB(SCW/${CALLERIDNUM}=YES) exten => *54,n,Answer exten => *54,n,Wait(1) exten => *54,n,Playback(activated) exten => *54,n,Hangup ; ; *55 - Selective Call Waiting Number exten => _*55.,1,Set(DB(SCWN/${EXTEN:3}=${EXTEN}) exten => _*55.,n,Answer exten => _*55.,n,Wait(1) exten => _*55.,n,Playback(selective-call-waiting) exten => _*55.,n,Playback(for) exten => _*55.,n,Playback(extension) exten => _*55.,n,SayDigits(${CALLERIDNUM}) exten => _*55.,n,Playback(is-set-to) exten => _*55.,n,SayDigits(${EXTEN:3}) ;-------------------------------------------------------------- ; *56 - *58 Selective Call Acceptance ;-------------------------------------------------------------- [sca] ; *56 - Deactivation exten => *56,1,DBdel(SCA/${CALLERIDNUM}) exten => *56,n,DBdel(SCAN/${CALLERIDNUM}) exten => *56,n,Answer exten => *56,n,Wait(1) exten => *56,n,Playback(deactivated) exten => *56,n,Hangup ; ; *57 - Activation exten => *57,1,Set(DB(SCA/${CALLERIDNUM}=YES) exten => *57,n,Answer exten => *57,n,Wait(1) exten => *57,n,Playback(activated) exten => *57,n,Hangup ; ; *58 - Selective Call exten number exten => _*58.,n,Playback(pls-entr-sca-numb) exten => _*58.,n,Set(DB(SCAN/${CALLERIDNUM}=${EXTEN:3}) exten => _*58.,n,Answer exten => _*58.,n,Wait(1) exten => _*58.,n,Playback(selective-call-acceptance) exten => _*58.,n,Playback(for) exten => _*58.,n,Playback(extension) exten => _*58.,n,SayDigits(${CALLERIDNUM}) exten => _*58.,n,Playback(is-set-to) exten => _*58.,n,SayDigits(${EXTEN:3}) ;--------------------------------------------------------------------- ;*60 - 63 - Reserved For Local Assignment ;--------------------------------------------------------------------- ; *64 - *67 Calling Blocking ;--------------------------------------------------------------------- [cb] ; *64 - Deactivation exten => *64,1,DBdel(DB(CB/${CALLERIDNUM}) exten => *64,n,Answer exten => *64,n,Wait(1) exten => *64,n,Playback(call-blocking) exten => *64,n,Playback(deactivated) exten => *64,n,Hangup ; ; *65 - Activation exten => *65,1,Set(DB(CB/${CALLERIDNUM}=YES) exten => *65,n,Answer exten => *65,n,Wait(1) exten => *65,n,Playback(call-blocking) exten => *65,n,Playback(activated) exten => *65,n,Hangup ; ; *66 - Calling Blocking add nmbr to database exten => _*66.,1,Answer exten => _*66.,n,Set(DB(CBN/${EXTEN:3}=${EXTEN:5}) exten => _*66.,n,Wait(1) exten => _*66.,n,Playback(call-block-num) exten => _*66.,n,SayDigits(${EXTEN:2:3}) exten => _*66.,n,Playback(has-been-set-to) exten => _*66.,n,SayDigits(${EXTEN}) exten => _*66.,n,Hangup ; ; *67 - Calling Blocking Clear Number From Database exten => _*67.,1,Answer exten => _*67.,n,Set(DB(CBN/${EXTEN:3}) exten => _*67.,n,Wait(1) exten => _*67.,n,Playback(call-blocking-num) exten => _*67.,n,SayDigits(digits/${EXTEN:2:3}) exten => _*67.,n,Playback(has-been-cleared) exten => _*67.,n,Hangup ;---------------------------------------------------------------- ; *68 - Reserved For Local Assignment ;---------------------------------------------------------------- ; *69 - Who Called Me & Call Back ;---------------------------------------------------------------- [wcacb] exten => *69,1,Cut(CHANRES=CHANNEL|-|1) exten => *69,n,Cut(EXTENSION=CHANRES|/|2) exten => *69,n,Macro(calltrace,1,${EXTENSION}) [macro-calltrace] exten => s,1,Answer exten => s,2,Wait(.5) exten => s,3,Set(${DB(LastCaller=LASTCALL/${ARG1})}) exten => s,4,GotoIf($[${LastCaller}]?5:10) exten => s,5,SayDigits(${LastCaller}) exten => s,6,DigitTimeout(3) exten => s,7,ResponseTimeout(7) exten => s,8,Background(press-one-to-callback) exten => s,9,Goto(12) exten => s,10,Playback(unidentified-no-callback) exten => s,11,Hangup exten => s,12,NoOp exten => 1,1,Goto(outbound,${LastCaller},1) exten => i,1,Playback(pbx-invalid) exten => i,2,Hangup exten => t,1,Playback(vm-goodbye) exten => t,2,Hangup ;------------------------------------------------------------------------------- ; *70 Call Waiting ;------------------------------------------------------------------------------- [cw] ; *70 - Deactivate exten => *70,1,DBdel(CW/${CALLERIDNUM}) exten => *70,n,Answer exten => *70,n,Playback(call-waiting) exten => *70,n,Playback(de-activated) exten => *70,n,Hangup ; ; *71 - Activate exten => *71,1,Set(DB(CW/${CALLERIDNUM}=YES) exten => *71,n,Answer exten => *71,n,Playback(call-waiting) exten => *71,n,Playback(activated) exten => *71,n,Hangup ;-------------------------------------------------------------------------------- ; *72 - *73 Call Forwarding ;-------------------------------------------------------------------------------- [cf] ; * 72 - Deactivation exten => *72,1,DBdel(CF/${CALLERIDNUM}) exten => *72,n,Answer exten => *72,n,Wait(1) exten => *72,n,Playback(call-fwd-cancelled) exten => *72,n,Hangup ; ; *73 - Activation exten => _*73.,1,Set(DB(CF/${CALLERIDNUM})=${EXTEN:3}) exten => _*73.,n,Answer exten => _*73.,n,Playback(call-fwd-unconditional) exten => _*73.,n,Playback(for) exten => _*73.,n,Playback(extension) exten => _*73.,n,SayDigits(${CALLERIDNUM}) exten => _*73.,n,Playback(is-set-to) exten => _*73.,n,SayDigits(${EXTEN:3}) ;-------------------------------------------------------------------------------- ; *74 - *76 Selective Call Forwarding ;-------------------------------------------------------------------------------- [scf] ; *74 - DeActivation exten => *74,1,DBdel(SCF/${CALLERIDNUM}) exten => *74,n,Answer exten => *74,n,Wait(1) exten => *74,n,Playback(selective-call-fwd) exten => *74,n,Wait(1) exten => *74,n,Playback(deactivated) exten => *74,n,Hangup ; ; *75 - Selective Call Forwarding Number matching ;exten => _*75.,1,Set(DB(SCFE/${CALLERIDNUM})=${EXTEN:3}) ;exten => _*75.,n,Answer ;exten => _*75.,n,Wait(1) ;exten => _*75.,n,Playback(selective-call-forwarding); ;exten => _*75.,n,Playback(for) ;exten => _*75.,n,Playback(extension) ;exten => _*75.,n,SayDigits(${CALLERIDNUM}) ;exten => _*75.,n,Playback(is-set-to) ;exten => _*75.,n,SayDigits(${EXTEN:3}) ; ; *76 - Selective Call Forwarding exten => _*76.,1,Set(DB(SCFN/${EXTEN:3})=${EXTEN:4}) exten => _*76.,n,Answer exten => _*76.,n,Wait(1) exten => _*76.,n,Playback(selective-call-waiting) exten => _*76.,n,Playback(for) exten => _*76.,n,Playback(extension) exten => _*76.,n,SayDigits(${CALLERIDNUM}) exten => _*76.,n,Playback(is-set-to) exten => _*76.,n,SayDigits(${EXTEN:3}) exten => _*76.,n,Wait(.5) exten => _*76.,n,Hangup ; ;------------------------------------------------------------------------------ ; *77 - *78 Call Forwarding Don't Answer ;------------------------------------------------------------------------------ [cfna] ; *77 - Deactivation exten => *77,1,DBdel(CFDNA/${CALLERIDNUM}) exten => *77,n,Answer exten => *77,n,Playback(call-fwd-no-ans) exten => *77,n,Playback(de-activated) exten => *77,n,Hangup ; *78 - Activation exten => _*78.,1,Set(DB(CFDNA/${CALLERIDNUM})=${EXTEN:3}) exten => _*78.,n,Answer exten => _*78.,n,Playback(call-fwd-no-ans) exten => _*78.,n,Playback(for) exten => _*78.,n,Playback(extension) exten => _*78.,n,SayDigits(${CALLERIDNUM}) exten => _*78.,n,Playback(is-set-to) exten => _*78.,n,SayDigits(${EXTEN:3}) exten => _*78.,n,Wait(.5) exten => _*78.,n,Hangup ;------------------------------------------------------------------------------- ; *79 - *80 Call Forwarding Busy ;------------------------------------------------------------------------------- [cfb] ; *79 - Deactivation exten => *79,1,DBdel(CFB/${CALLERIDNUM}) exten => *79,n,Answer exten => *79,n,Playback(call-fwd-on-busy) exten => *79,n,Playback(de-activated) exten => *79,n,Hangup ; ; *80 - Activation exten => _*80.,1,Set(DB(CFB/${CALLERIDNUM})=${EXTEN:3}) exten => _*80.,n,Answer exten => _*80.,n,Playback(call-fwd-on-busy) exten => _*80.,n,Playback(for) exten => _*80.,n,Playback(extension) exten => _*80.,n,SayDigits(${CALLERIDNUM}) exten => _*80.,n,Playback(is-set-to) exten => _*80.,n,SayDigits(${EXTEN:3}) ;------------------------------------------------------------------------------- ; *81 - *83 - Reserved For Local Assignment ;------------------------------------------------------------------------------- ; *84 - *87 Voicemail Checking / Retriving activate/deactivate voicemail. ;------------------------------------------------------------------------------- [voicemail] ;voice mailman Promts for mailbox nmbr and paswwor exten => *84,1,VoicemailMain exten => *84,n,Hangup ; ;voice mailman with exten/callerid checking. if callerid/exten match ;prompts for password eslse prompts for mailbox/password exten => *85,1,VoicemailMain(${CALLERIDNUM}) exten => *85,n,Hangup ; [vm] ; *86 - Deactivation exten => *86,1,DBdel(VM/${CALLERIDNUM}) exten => *86,n,Answer exten => *86,n,Playback(deactivated) exten => *86,n,Hangup ; ; *87 - Activation exten => *87,1,Set(DB(VM/${CALLERIDNUM})=YES) exten => *87,n,Answer exten => *87,n,Playback(activated) exten => *87,n,Hangup ; [teliax-voicemenu] switch => Realtime/teliax@extensions [metcalf-voicemenu] switch => Realtime/metcalf@extensions [xenon-voicemenu] switch => Realtime/xenon@extensions [tmi-voicemenu] switch => Realtime/tmi@extensions [voicemail] exten => s,1,Voicemail(u${VMBOX}@${VMDIR}) exten => s,2,Hangup exten => o,1,VoicemailMain(${VMBOX}) exten => a,1,VoicemailMain(${VMBOX}) ;-------------------------------------------------------------------------------- ;*88 - *89 Do Not Disturb ;-------------------------------------------------------------------------------- [dnd] ; *88 - Deactivation exten => *88,1,DBdel(DND/${CALLERIDNUM}) exten => *88,n,Answer exten => *88,n,Playback(do-not-disturb) exten => *88,n,Playback(de-activated) exten => *88,n,Hangup ; ; *89 - Activation exten => *89,1,Answer exten => *89,n,Set(DB(DND/${CALLERIDNUM})=YES) exten => *89,n,Playback(do-not-disturb) exten => *89,n,Playback(activated) exten => *89,n,Hangup ; ;-------------------------------------------------------- ; *90 - *98 - Reserved For Local Assignment ;-------------------------------------------------------- [pbx-transfer] exten => *99,1,Playback,pbx-transfer exten => *99,2,Set(temp=SIP/${ARG1}) exten => *99,3,Goto(all-exten,${temp}|1) exten => *99,103,Goto(s|4) exten => *99,4,Set(dnd=DND/${ARG1}) exten => *99,5,Goto(s|7) exten => *99,105,Goto(s|6) exten => *99,6,Dial(SIP/${ARG1},60,tr) exten => *99,7,Hangup exten => *99,107,Hangup ;-------------------------------------------------------- ; End - Basic *XX Exten Logic ;-------------------------------------------------------- ;-------------------------------------------------------- ; Start Basic Exten Logic ;-------------------------------------------------------- ;-------------------------------------------------------- ;Basic exten nmbrs For Asterisk ;Including macros that go with the exten ;-------------------------------------------------------- [basic-exten] include => special include => digium include => parking include => int-conf include => prompts include => tranfer-queue include => agentlogin ; ;--------------------------------------------------------------- ;special lines set functions ;--------------------------------------------------------------- [special] ; 311 - non-emerg not yet setup for e911 Non Emerg exten => 311,1,Dial(SIP/local non emergancy nmbr here) exten => 311,n,Congestion exten => 311,n,Playback(ss-noservice) exten => 311,4,Congestion exten => 311,n,hangup ; ; 411 - Directory Asistance exten => 411,1,Answer exten => 411,n,Playback(411-not-supported) exten => 411,n,Playback(Hangup-dial-areacod-5551212) exten => 411,n,Congestion exten => 411,n,hangup ; ; 511 Wakeup Service exten => 511,1,Answer exten => 511,n,AGI(callback.agi) exten => 511,n,Hangup ; ;611 - Repair/TechSupport exten => 611,1,Answer exten => 611,2,Playback(thanks-call-tech-support) exten => 611,3,Playback(for-quality-purposes) exten => 611,4,Playback(this-call-may-be) exten => 611,5,Playback(recorded) exten => 611,6,Playback,(pls-wait-connect-call) exten => 611,7,SetMusicOnHold,default exten => 611,8,GotoIfTime(08.00-16:59|mon-fri|*|*?special,611,10) exten => 611.9,GotoIfTime(17:00-07:59|mon-fri|*|*?special,611,11) exten => 611,10,Goto,queues|202|1 exten => 611,11,Goto,queues|209|1 ; ; 611 - Repair line ;exten => 611,1,Dial(IAX2/611|18|r) ;exten => 611,n,Voicemail(u611) ;exten => 611,n,Playback(vm-goodbye) ;exten => 611,n,Hangup ; ; 711 - State Relay for the Deaf exten => 711,n,Dial(SIP/ or IAX2) exten => 711,n,Congestion exten => 711,102,Playback(ss-noservice) exten => 711,n,hangup ; ; 811 - Toll Free Directory exten => 811,1,Dial(IAX2/18005551212,30,r) exten => 811,n,hangup ; ; 911 Emergancy ;exten => 911,1,Dial(SIP/) ;exten => 911,n,Congestion ;exten => 911,n,Playback(no-911-1) ;exten => 911,n,Congestion ; [911] dial denver 911 This is a bad implamentation. exten => 911,1,Dial(${ROCKYNET}/${EXTEN},60) exten => 911,102,GoTo(3) exten => 911,2,Busy() exten => 911,3,Wait(10) exten => 911,4,Hangup ; ;--------------------------------------------------------------- ; Normal extensions ;--------------------------------------------------------------- ; 2 - 92 Reserved For Local Assignment ;--------------------------------------------------------------- ; 93 - 95 Put call in the queue for the next available agent [tranfer-queue] exten => 93,1,Answer exten => 93,n,Wait,1 exten => 93,n,Queue(sales) exten => 93,n,Hangup ;--------------------------------- exten => 94,1,Answer exten => 94,n,Wait,1 exten => 94,n,Queue(billing) exten => 94,n,Hangup ;--------------------------------- exten => 95,1,Answer exten => 95,n,Wait,1 exten => 95,n,Queue(techsupport) exten => 95,n,Hangup ;------------------------------------------------------------------ ; 96 - 99 - Reserved For future queue tranfers ;------------------------------------------------------------------ ;------------------------------------------------------------------ ; 100-105 Queue Agents Login ; 1 Sales Turn on=100 Turn off=101 ; 2 Tech Support Turn on=102 Turn off=103 ; 3 Billing Turn on=104 Turn off=105 ; 4 other queues Turn on=XXX Turn off=XXX ;------------------------------------------------------------------ [agentlogin] exten => 100,1,AddQueueMember(sales|SIP/${CALLERIDNUM}) exten => 100,n,Playback(agent-loginok) exten => 100,n,Hangup exten => 101,1,RemoveQueueMember(sales|SIP/${CALLERIDNUM}) exten => 101,n,Playback(agent-loggedoff) exten => 101,n,Hangup ; exten => 102,1,AddQueueMember(billing|SIP/${CALLERIDNUM}) exten => 102,n,Playback(agent-loginok) exten => 102,n,Hangup exten => 103,1,RemoveQueueMember(billing|SIP/${CALLERIDNUM}) exten => 103,n,Playback(agent-loggedoff) exten => 103,n,Hangup ; exten => 104,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) exten => 104,n,Playback(agent-loginok) exten => 104,n,Hangup exten => 105,1,RemoveQueueMember(techsupport|SIP/${CALLERIDNUM}) exten => 105,n,Playback(agent-loggedoff) exten => 105,n,Hangup ; exten => 108,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) exten => 108,n,Playback(agent-loginok) exten => 108,n,Hangup exten => 109,1,RemoveQueueMember(techsupport|SIP/${CALLERIDNUM}) exten => 109,n,Playback(agent-loggedoff) exten => 109,n,Hangup ; ;------------------------------------------------------------------- ; 106 - 199 - Reserved For Local Assignment ;------------------------------------------------------------------- ; 200 - 202 Basic Call Queue's 200-202 [queues] exten => 200,1,Answer exten => 200,n,Queue(sale|TtH) exten => 200,n,WaitMusicOnHold(45) exten => 200,n,Voicemail(u200) exten => 200,n,Playback(vm-goodbye) exten => 200,n,Hangup ; exten => 201,1,Answer exten => 201,n,Queue(billing|TtH) exten => 201,n,WaitMusicOnHold(45) exten => 201,n,Voicemail(u201) exten => 201,n,Playback(vm-goodbye) exten => 201,n,Hangup ; exten => 202,1,Answer exten => 202,n,Queue(techsupport|TtH) exten => 202,n,WaitMusicOnHold(45) exten => 202,n,Voicemail(u202) exten => 202,n,Playback(vm-goodbye) exten => 202,n,Hangup ; exten => 209,1,Answer exten => 209,n,Queue(techsupport|TtH) exten => 209,n,WaitMusicOnHold(45) exten => 209,n,Voicemail(u209) exten => 209,n,Playback(vm-goodbye) exten => 209,n,Hangup ; ;-------------------------------------------------------------------- ; 203 - 210 - Reserved For Local Assignment ;-------------------------------------------------------------------- ; 211 -used ;-------------------------------------------------------------------- ; 212 - 299 - Reserved For Local Assignment ;------------------------------------------------------------------------- ; 300 - 310 - Reserved For Local Assignment ;------------------------------------------------------------------------- ; 311 used ;------------------------------------------------------------------------- ; 312 - 399 Reserved For Local Assignment ;------------------------------------------------------------------------- ; 400 - 410 Reserved For Local Assignment ;------------------------------------------------------------------------- ; 411 used ;-------------------------------------------------------------------------- ; 412 - 499 - Reserved For Local Assignment ;--------------------------------------------------------------------------- ; 500 - 510 - Reserved For Local Assignment ;---------------------------------------------------------------------------- ; 511 used ;---------------------------------------------------------------------------- ; 512 - 599 Reserved For Local Assignment ;---------------------------------------------------------------------------- ; 601 - 610 Reserved For Local Assignment ;---------------------------------------------------------------------------- ; 611 used ;------------------------------------------------------------------------------ ; 612 - 699 Reserved For Local Assignment ;------------------------------------------------------------------------------ ; 700 - 709 Call Parking on Asterisk also includes blind parking [parking] exten => 700,1,Answer exten => 700,n,SetMusicOnHold(default) exten => 700,n,ParkAndAnnounce(PARKED|60|SIP/${EXTEN}|70|4) exten => _70X,1,ParkedCall(${EXTEN}) ;--------------------------------------------------------------------------------- ; 711 - 799 Reserved For Local Assignmen ;--------------------------------------------------------------------------------- ; 798 - 799 Confrance Stream Linsten to confrance call only ; requires ices and icecast. ;--------------------------------------------------------------------------------- ;------------------------------------------------------------------------------- ; 800 - 899 Reserved For Local Assignment ;------------------------------------------------------------------------------- ;------------------------------------------------------------------------------- ; 900 - 910 Reserved For Local Assignment ;------------------------------------------------------------------------------- ;------------------------------------------------------------------------------- ; 912 - 986 Reserved For Local Assignment ;------------------------------------------------------------------------------- ; 987 - Disa using voicemail passowords via agi ;------------------------------------------------------------------------------- ;[outside-inside] ;exten => 987,1,Answer ; 468 - INT ;exten => 987,n,Wait(1) ;exten => 987,n,Playback(please-enter-the) ;exten => 987,n,Playback(extension) ;exten => 987,n,Read(int_extension,then-press-pound) ;exten => 987,n,Playback(pls-enter-vm-password) ;exten => 987,n,Read(vm_passwd,then-press-pound) ;exten => 987,n,AGI(internal_authphp|${int_extension},${vm_passwd}) ;exten => 987,n,Set(CALLERIDNUM=${int_extension}) ;exten => 987,n,DISA(no-password|from-internal) ;exten => 987,101,Playback(vm-incorrect) ;exten => 987,102,Goto(3) ; ;exten => *987,1,Answer ;exten => *987,2,Read(ext_num,vm-extension) ;exten => *987,3,Wait(1) ;exten => *987,4,Read(ext_pwd,vm-password) ;exten => *987,5,Wait(1) ;exten => *987,6,agi,chk_vm_pwd.agi|/etc/asterisk/voicemail.conf|${ext_num}|${ext_pwd} ;exten => *987,7,GotoIf($["${result}" = "0"]?20:30) ;exten => *987,20,Playback(agent-loginok) ; ;exten => *987,21,Hangup() ;exten => *987,30,PlayBack(invalid) ;exten => *987,31,Hangup() ;------------------------------------------------------------------------------- ; 988 & 989 Pront recording and and special prompt recording + enable disable ;------------------------------------------------------------------------------- [prompts] ;----------------------------------------------------- ;988 - Prompt management ;----------------------------------------------------- exten => 988,1,Goto(prompt-management,s,1) exten => 989,1,Goto(special-message,s,1) ; [prompt-management] ; Flexible prompt recording exten => s,1,Answer exten => s,n,Wait(1) exten => s,n,DigitTimeout(5) exten => s,n,Read(PROMPT_NUMBER|enter-prompt-number|3) exten => s,n,SayDigits(${PROMPT_NUMBER}) exten => s,n,BackGround(T-to-hear-cur-ancmnt) exten => s,n,BackGround(press-1) exten => s,n,BackGround(T-to-rec-ancmnt) exten => s,n,BackGround(press-2) ; exten => t,1,Playback(goodbye) exten => t,n,Hangup ; exten => i,1,Playback(pbx-invalid) exten => i,n,Goto(s,5) ; exten => 1,1,Playback(beep) exten => 1,n,Playback(bsky-prompt-${PROMPT_NUMBER}) exten => 1,n,Playback(beep) exten => 1,n,Goto(s,6) ; exten => 2,1,Goto(prompt-management-record,s,1) exten => *,1,Playback(goodbye) exten => *,n,Hangup ; [prompt-management-record] ; New prompt recording exten => s,1,Playback(vm-intro) exten => s,n,Record(tmp-newprompt:wav) exten => s,n,Playback(beep) exten => s,n,BackGround(tmp-newprompt) exten => s,n,BackGround(save-announce-press) exten => s,n,BackGround(digits/1) exten => s,n,BackGround(to-rerecord-announce) exten => s,n,BackGround(digits/2) ; exten => i,1,Playback(invalid) exten => i,n,Goto(s,3) ; exten => t,1,Goto(s,3) ; exten => 1,1,System(cp -f /var/lib/asterisk/sounds/tmp-newprompt.wav /var/lib/asterisk/sounds/prompt-${PROMPT_NUMBER}.wav) exten => 1,n,Playback(your-msg-has-been-saved) exten => 1,n,Goto(app-prompt-management,s,4) ; exten => 2,1,Goto(s,1) ; exten => *,1,Goto(app-prompt-management,s,4) ;------------------------------------------------------- ; 989 - Special announcement admin (Easy IVR) ;------------------------------------------------------- ;exten => 989,1,Goto(special-message,s,1) ; [special-message] ; Record/replay/turn on/off the special message played before ACD queue calls exten => s,1,Answer exten => s,n,Wait(1) exten => s,n,DigitTimeout(5) exten => s,n,BackGround(T-to-hear-cur-ancmnt) exten => s,n,BackGround(press-1) exten => s,n,BackGround(T-to-rec-ancmnt) exten => s,n,BackGround(press-2) exten => s,n,BackGround(T-to-enable-ancmnt) exten => s,n,BackGround(press-3) exten => s,n,BackGround(T-to-disable-ancmnt) exten => s,n,BackGround(press-4) ; exten => t,1,Playback(goodbye) exten => t,2,Hangup ; exten => i,1,Playback(pbx-invalid) exten => i,2,Goto(s,4) ; exten => 1,1,Playback(special-message) exten => 1,2,Goto(s,4) ; exten => 2,1,Goto(special-message-record,s,1) ; exten => 3,1,Set($DB(SpecialMessage/1=1)}) exten => 3,n,Playback(enabled) exten => 3,n,Goto(s,4) ; exten => 4,1,DBdel(SpecialMessage/1) exten => 4,n,Playback(disabled) exten => 4,n,Goto(s,4) ; exten => *,1,Playback(goodbye) exten => *,2,Hangup ; [special-message-record] ; Record the new special message exten => s,1,Playback(vm-intro) exten => s,n,Record(new-special-message:wav) exten => s,n,Playback(beep) exten => s,n,BackGround(new-special-message) exten => s,n,BackGround(save-announce-press) exten => s,n,BackGround(digits/1) exten => s,n,BackGround(to-rerecord-announce) exten => s,n,BackGround(digits/2) exten => i,1,Playback(invalid) exten => i,2,Goto(s,3) ; exten => t,1,Goto(s,3) ; exten => 1,1,System(cp -f /var/lib/asterisk/sounds/new-special-message.wav /var/lib/asterisk/sounds/special-message.wav) exten => 1,2,Playback(your-msg-has-been-saved) exten => 1,3,Goto(app-special-message,s,1) ; exten => 2,1,Goto(s,1) ; exten => *,1,Goto(special-message,s,1) ; [macro-check-special-message] ; If the flag is set, play the special message, otherwise continue exten => s,1,Set(${DB(SpecialMessage=SpecialMessage/1)}) exten => s,2,Playback(system-status-msg) exten => s,3,Playback(special-message) exten => s,4,Ringing exten => s,5,Wait(4) exten => s,102,Noop ; ;------------------------------------------------------------------------ ; 997 - 999 Reserved For Assignment ;------------------------------------------------------------------------ ;------------------------------------------------------------------------ ; End - Basic Exten Logic ;------------------------------------------------------------------------ ;------------------------------------------------------------------------ ; Start - System Macro's area ;------------------------------------------------------------------------ [[macro-record-on] exten => s,1,AGI(set-timestampagi) exten => s,2,Set(CALLFILENAME=${timestamp}-${ARG2}-${ARG1}) exten => s,3,Monitor(gsm,${CALLFILENAME}) ; [macro-record-cleanup] exten => s,1,GotoIf($[${CALLFILENAME} = ${NULL}]?6:2) exten => s,2,Set(CFBASE=/var/spool/asterisk/monitor/${CALLFILENAME}) ; wmix takes the two seperate wavs and mixes them into a single stream ; It is available in my wavetools rpm exten => s,3,System(/usr/bin/wmix ${CFBASE}-inwav ${CFBASE}-outwav > ${CFBASE}) exten => s,4,System(/bin/rm ${CFBASE}-inwav ${CFBASE}-outwav) ; toast compresses the wav files into a gsm file ; It is available in my gsm rpm exten => s,5,System(/usr/bin/toast -F ${CFBASE}) exten => s,6,NoOp ; ;-------------------------------------------------------- ; Start - Outbound mapping ;-------------------------------------------------------- ;------------------------------------------------------- ; Start - 900/976 Blocking ;------------------------------------------------------- [blocked] exten => _900NXXXXXX,1,Playback(ss-noservice) exten => _1NXX976XXXX,1,Playback(ss-noservice) exten => _NXX976XXXX,1,Playback(ss-noservice) exten => _976XXXX,1,Playback(ss-noservice) ;-------------------------------------------------------- ; End - 900/976 Blocking ;-------------------------------------------------------- ;Outbound Dialing PLan. ;-------------------------------------------------------- ; ;------------------------------------------------------- ;End - Outbound mapping ;------------------------------------------------------- ;------------------------------------------------------ ; Start - User Permissions/Privilages ;------------------------------------------------------ [admin] include => dnd-bypass include => basic include => basic-exten include => exten-test include => all-exten include => outbound include => special include => weather ; ;------------------------------------------------------ ; End - User Permissions/Privilages ;------------------------------------------------------ ;------------------------------------------------------ ;End Of extensionsconf File ;------------------------------------------------------