SIP/fred is the secretary's phone And this is the context for my zap channels [incoming] exten => s,1,Answer exten => s,2,NoOp(Incoming call from "${CALLERID(name)}" <${CALLERD(num)}> on channel $CHANNEL}) exten => s,3,Dial(SIP/fred,12,t) exten => s,4,Voicemail(u104@default) exten => s,5,Hangup exten => a,1,VoiceMailMain(104@default)