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11:16:42 AM		System	Initial Question/Comment: I have a nonfunctional notebook power supply that I need to have replaced.  
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11:16:47 AM		System	Connected with NV RTS Janice Owen
11:16:51 AM		NV RTS Janice Owen	Thank you for contacting Dell Hardware Warranty Chat Support! Please give me a few moments to review your question and retrieve your service tag information.  
11:17:33 AM		NV RTS Janice Owen	can you please verify the name of the person or company that owns this system, the address that should be listed and the current address of the system if parts or service were needed?  
11:18:33 AM		You	[deleted] 
11:18:50 AM		You	That address is also the physical and shipping address for parts  
11:18:56 AM		You	and/or service  
11:19:12 AM		NV RTS Janice Owen	Thank You. May I have your phone number and e-mail address?  
11:19:27 AM		You	[deleted]  
11:20:06 AM		NV RTS Janice Owen	Is this a new or existing issue that we are looking at?  
11:20:14 AM		You	a new issue  
11:20:45 AM		You	The power supply/charger suddenly stopped working last night, and the green light on it no longer lights up or supplies power.  
11:21:07 AM		NV RTS Janice Owen	is there a solid green light on the ac adapter?
11:21:10 AM		You	When it failed, it caused the system to shut off and it would not power back on until I removed and replaced the battery  
11:21:36 AM		You	the green light does not light up  
11:21:48 AM		NV RTS Janice Owen	are you connected to a power strip?  
11:22:09 AM		You	no, directly to the wall  
11:22:36 AM		NV RTS Janice Owen	try a different wall outlet  
11:22:50 AM		You	already have, it still doesn't work  
11:23:28 AM		NV RTS Janice Owen	remove the battery  
11:23:32 AM		NV RTS Janice Owen	disconnect the ac adapter  
11:23:49 AM		NV RTS Janice Owen	hold the power button for 20 seconds to discharge any remaining power  
11:24:07 AM		You	I'm currently using the system with a secondary AC adapter which works fine  
11:24:23 AM		You	if I were to follow your directions, I'd be disconnected from this chat  
11:25:11 AM		NV RTS Janice Owen	ok  
11:25:16 AM		NV RTS Janice Owen	hang on for a few minutes  
11:25:31 AM		You	ok