Darren,

This problem is obviously a line issue somewhere between the exchange and my property.  Nothing else has changed.  I have already explained this to the guy I sp
oke to this afternoon.  Probably also worth not making the assumption that I'm some idiot Windows user who has no idea how to troubleshoot a DSL link (I'm going
 to PNG in the morning to build the SDH/IP network for a phone company there.)

I can give you more information if you need it, but at this point, the correct procedure is to ring Telstra Wholesale and report a fault against the service.  W
hen I used to do this, the number was 1800 624 512.  I'll attempt to give you a ring when I get home, because I would like this escalated before I leave the cou
ntry.

C

PS - I was under the impression that this was already going to happen based on the fact that I wasted half an hour of my afternoon talking to a colleague of you
rs who assured me that he would, in fact, get this escalated.


On Tue, Jun 05, 2007 at 04:42:52PM +0800, Westnet Support wrote:
> Dear Chris,
>
> I have attempted to contact you several times in regards to the
> discussion you had with a Technical Support team member today, but
> unfortunately have been unable to reach you. The problem that you are
> experiencing is most likely not a problem with the Westnet internet
> connection, and I'd like to take the opportunity to go through further
> troubleshooting with you to ensure so.
>
> There are some simple settings that we can try changing in your modem to
> see if that alleviates the problem, which has been noted on your
> account. If you could call our Technical Support team on 1300 786 068 to
> go through these settings, that would be greatly appreciated,
> alternatively, if you reply to this email, I can arrange for someone to
> go through troubleshooting with you.
>
> Thank you.
>
> Regards,
> Darren
> ____________________________________
>
> Darren Turner
> Technical Support Shift Leader