queues.conf: [company_x-queue] music = default strategy = ringall ; Here we go when the caller presses a single digit, while in the queue context = company_x-queue-out timeout = 15 wrapuptime=10 announce-frequency = 30 announce-holdtime = yes joinempty = yes member => SIP/1024 ;member => SIP/2010 member => SIP/2011 extensions.conf snipplet: [company_x-queue-out] exten = s,1,Voicemail(u4) exten = s,2,Hangup()