Agents.conf
agent => 1001,0000,Lefranc
agent => 1002,0000,Sagnier
agent => 1003,0000,Magasin
agent => 1004,0000,Atelier
agent => 1005,0000,Usine

Queues.conf

[support]
monitor-join = yes
joinempty = no
member => Agent/1002
member =>Agent/1001
queue-youarenext = queue-youarenext
periodic-announce-frequency=30
queue-minutes = queue-minutes	
queue-thankyou = queue-thankyou
announce-frequency = 35 
announce-holdtime = yes
[magasin]
queue-youarenext = queue-youarenext
periodic-announce-frequency=30
queue-minutes = queue-minutes	
queue-thankyou = queue-thankyou
announce-frequency = 35 
announce-holdtime = yes
joinempty = no
member => Agent/1003
[atelier]
queue-youarenext = queue-youarenext
periodic-announce-frequency=30
queue-minutes = queue-minutes	
queue-thankyou = queue-thankyou
announce-frequency = 35 
announce-holdtime = yes
joinempty = no
member => Agent/1004
[usine]
queue-youarenext = queue-youarenext
queue-minutes = queue-minutes	
queue-thankyou = queue-thankyou
announce-frequency = 35 
announce-holdtime = yes
joinempty = no
member => Agent/1005

Extensions.conf
;Log in people
exten => 704,1,AgentCallBackLogin(||@phonesystems)

exten => 706,1,Queue(support|tw|||180)
exten => 706,2,Goto(phonesystems,35,1)

exten => 707,1,Queue(usine|tw|||180)
exten => 707,2,Goto(phonesystems,30,1)

exten => 708,1,Queue(magasin|tw|||180)
exten => 708,2,Goto(phonesystems,30,1)

exten => 709,1,Queue(atelier|tw|||180)
exten => 709,2,Goto(phonesystems,30,1)