; 611 - RepairService / TechSupport
exten => 611,1,Macro(user-callerid,)
exten => 611,n,Playback(technical-support)
exten => 611,n,Playback(for-quality-purposes)
exten => 611,n,Playback(this-call-may-be)
exten => 611,n,Playback(recorded)
exten => 611,n,Set(CALLERID(name)=${CALLERIDNAME})
exten => 611,n(ID),Playback(please-enter-account)
exten => 611,n,Read(acct,then-press-pound,,)
exten => 611,n,SayDigits(${acct})
exten => 611,n,Background(if-correct-press)
exten => 611,n,SayDigit(1)
exten => 611,n,Background(if-incorrect-press)
exten => 611,n,SayDigit(2)
exten => 611,n,Read(res,,)
exten => 611,n,Goto(${res}=1?ACCT:ID)
exten => 611,n(ACCT),Set(CALLERID(number)=${acct})
exten => 611,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/q${EXTEN}-${TIMESTAMP}-${UNIQUEID})
exten => 611,n,Playback,(pls-wait-connect-call)
exten => 611,n,SetMusicOnHold,default
exten => 611,n,GotoIfTime(*|*|1|jan?611holiday)
exten => 611,n,GotoIfTime(*|*|4|jul?611,holiday)
exten => 611,n,GotoIfTime(*|*|11|nov?611,holiday)
exten => 611,n,GotoIfTime(*|*|24|nov?611,holiday)
exten => 611,n,GotoIfTime(*|*|25|dec?611,holiday)
exten => 611,n,GotoIfTime(08:00-17:00|mon-fri|*|*?611,day)
exten => 611,n,GotoIfTime(09:00-16:00|sat|*|*?611,night)
exten => 611,n,Goto(611,closed)
exten => 611,n(holiday),Playback(office-closed-holiday) ; play the office we are closed message 
exten => 611,n,Playback(office-hours) ; play the open hours message 
exten => 611,n,Hangup
exten => 611,n(closed),Playback,night-msg
exten => 611,n,Voicemail(u####)
exten => 611,n,Hangup
exten => 611,n(day),Goto,queues|103|1
exten => 611,n(night),Goto,queues|104|1