Thank you for contacting Time Warner Cable Chat.
We hope that your session with Technical Support was helpful.
Below you will find the chat transcript that you requested. We recommend you keep this for future reference. Our Customer Service is available 24 hours a day, 7 days a week! - if you need to contact us again, please visit http://www.timewarnercable.com for any questions relating to your Time Warner Cable service, or for Road Runner specific assistance please visit http://help.rr.com.


Diane D:    Hello! Thank you for choosing Time Warner Cable Internet Technical Chat, my name is Diane. Before we begin, I would like to bring up your account. May I have the following three pieces of information from you please?

1.The account holder's 10 digit telephone number. (xxx-xxx-xxxx)

2.The account's holder's Full Name. (First and Last)

3.Please provide your name.
Max S:    **********
Max S:    Steve S
Max S:    Max S
Diane D:    And what technical issue may we assist you with?
Max S:    I've just recently stopped recieving a dialtone, using TWC digital phone. Internet and cable still work; no dialtone. Upon turning a  phone on, the Line 1 LED lights, however.
Diane D:    We can definitely help you with that today!
Diane D:    Have you tried to power cycle the cable modem?
Max S:    Yes
Diane D:    I could reset for you that usually works, but we would lose connection.
Max S:    Worth a try
Diane D:    Okay I'll give you a ticket number in case it doesn't work.
Max S:    k
Diane D:    ******** is your ticket number.
Max S:    Got it
Diane D:    Okay
Diane D:    Analyst has closed chat and left the room

(New operator)

Jay K:    What technical issue may we assist you with?
Max :    I was just speaking with analyst Diane D about lack of dialtone, and she remotely reset my modem, causing a loss of communication. I was given support ticket ********, however.
Max S:    The reset didn't resolve the issue, and I need further support.
Jay K:    Ok, what you would need to do is to contact our local office at 920-738-3160, 920-496-2040, 920-233-2700, 715-735-6667, or 1-800-236-1704 so that they can assist you on that issue, They will be able to assist you further with this issue.
Max S:    Alright, but that may present a problem, considering I can't use any of my phones...
Max S:    That was the nature of the previous conversation
Jay K:    We have no information on phone, we only deal with Internet services here, you would need to call in .
Max S:    Alright, I'll find a way to do that with no functional land-line, when phone support requires one. I'd also like to add that you have the HORRIBLE customer support.
Max S:    Local user has closed chat