SMB_ANTONIO_166398	Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is Antonio and I will be assisting you today. In order for me to help you, can you provide details about the issue you’re having?

10:40:21 AM 	Customer	Adam Miller	Hello, I am a systems technian for Sam Houston State University, I have a hard drive that has failed IBM DFT with a disposition code of 0x70 which means it has a corrupt sector and my boss asked me to request it be replaced under warranty?
10:41:01 AM 	Customer	Adam Miller	(Sorry for the '?' ... I was trying to type a bit fast)

10:41:33 AM 	Agent	SMB_ANTONIO_166398	Ok I will be more than happy to assist you with this problem.

10:46:14 AM 	Customer	Adam Miller	Wonderful, is there any information you need from me?

10:46:18 AM 	Agent	SMB_ANTONIO_166398	Ok Adam, I still have to troubleshoot your problem. We are going to run the 90/90 test.

10:47:30 AM 	Customer	Adam Miller	There is nothing left to troubleshoot, the system won't boot because S.M.A.R.T. fails right after POST because the hard drive sector is fried ... hence the disposition failure of 0x70 ... i am not able to run a 90/90 test on the system