$sql = "update $mysql_tickets_table set groupid='$sg', supporter='".$name['user_name']."', supporter_id='$supporter_id',
                                priority='$prio', status='$status', user='$username', email='$user_email', office='$office', phone='$phone',
                                category='$category',platform='$platform', short='$short', description='$description',
                                update_log='$log2', stasisdate='$stasisdate' where id=$id";