Ryan T. (17680): Hi, my name is Ryan T. (17680). How may I help you?
14/f/ca: hey ryan :) asl
14/f/ca: ?
Ryan T. (17680): Hello.
Ryan T. (17680): What is the problem you are experiencing with your Linksys product? 
14/f/ca: im 14/f/ca if u havent guessed lol
14/f/ca: but i can tell u my name if u want ;)
Ryan T. (17680): Yes, please.
14/f/ca: i'm claire
Ryan T. (17680): For reference purposes, may I know your complete name and phone number?
14/f/ca: nice to meet u ryan
14/f/ca: u want my cell number?
14/f/ca: r u gonna call me now ?  haha that wud b cool
Ryan T. (17680): Nice meeting you too, Claire.
Ryan T. (17680): I would be glad if you'll give me your cell number.
Ryan T. (17680): Claire, may I know your complete name and phone number?
14/f/ca: 0408[...]2
14/f/ca: claire landre :)
Ryan T. (17680): Thank you Claire.
14/f/ca: r u gonna call me?
Ryan T. (17680): I apologize, I can only talk to you through this chat session.
14/f/ca: awwww
14/f/ca: i bet u wud have had a sexy voice tho ;3 lol
Ryan T. (17680): Do you want to speak with an agent on the phone?
14/f/ca: only if ur that agent
Ryan T. (17680): Thank you, Claire.
14/f/ca: :) ur welcome
14/f/ca: u never told me ur asl tho, remember? haha
Ryan T. (17680): ASL?
Ryan T. (17680): What do you mean, Claire?
14/f/ca: age/sex/location lol i cant beleve uve never heard of it :S :)
Ryan T. (17680): Alright.
Ryan T. (17680): I'm 23 years young, a male, and I'm from the Philippines.
Ryan T. (17680): Anyway Claire, what is the problem you are experiencing with your Linksys product? 
14/f/ca: oooh philippines :D  sexy surfer guy i bet ;)
14/f/ca: yea, im trying to connect to my internet with my laptop but its not workin
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): Can you please confirm the model number of your Linksys product? 
14/f/ca: umm wat?  lol sry :$ im kinda confused by that haha
Ryan T. (17680): That's alright.
Ryan T. (17680): What Linksys device do you have there?
14/f/ca: umm its an access point i think
Ryan T. (17680): Let's check that out.
Ryan T. (17680): Please look underneath the router, below the Linksys logo and near  the serial number and MAC address, you have the model number and version.

14/f/ca: oh ok
14/f/ca: ill check
Ryan T. (17680): Thank you.
14/f/ca: lol theres a lot of numbers n junk down here so dont be too angry at me if i tell u the wrongg thing ok ?
14/f/ca: right below the logo its got wrt54g
14/f/ca: is that right?
Ryan T. (17680): Alright.
14/f/ca: yay :3 lolz
Ryan T. (17680): Yes, that's right, Claire.
Ryan T. (17680): Does it have a version number beside the model number?
14/f/ca: umm it has 3.1 a 7 over the other side and other rly long 1s
14/f/ca: and a*
Ryan T. (17680): Alright.
Ryan T. (17680): Thanks for checking.
14/f/ca: can u wait 4 me 4 a sec?
14/f/ca: i just gotta go grab a shirt for bed
Ryan T. (17680): Sure, Claire.
14/f/ca: tnx <3 lol
Ryan T. (17680): You're welcome.
14/f/ca: all i culd find was this huge shirt.  lol i look so silly.  im heaps cold tho brrr
14/f/ca: thalkin to u will warm me up tho ;)
14/f/ca: talking*
Ryan T. (17680): Thank you, Claire.
14/f/ca: wat r u wearin over there?  i bet its hot :P
Ryan T. (17680): I'm wearing casual. Regular jeans, and a shirt.
14/f/ca: cool :) im wearin jeans 2.  but ill probably take em off for bed soon if i can get this heater 2 work
Ryan T. (17680): Alright.
Ryan T. (17680): But I bet it's cold there?
Ryan T. (17680): Anyway, shall we proceed?
14/f/ca: yea its pretty cold, but if i can get my heater goin i can change
14/f/ca: oh yea, sry lol
Ryan T. (17680): Alright.
Ryan T. (17680): That's alright.
Ryan T. (17680): No problem.
14/f/ca: i didnt mean to take up all ur time chatting haha :$
Ryan T. (17680): That's alright.
Ryan T. (17680): I'll be here as long as you need my assistance.
14/f/ca: awwww ur so sweet <3
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): How many computers do you have there?
14/f/ca: this 1 in my room and my laptop
14/f/ca: and my dads laptop but hes taken it on a trip
Ryan T. (17680): Which one is having the problem?
14/f/ca: the laptop i guess
14/f/ca: i wanna use the net and msn on it but i dunno how
Ryan T. (17680): Is the laptop, connected to the router as of now?
14/f/ca: not with wires or ne thing
14/f/ca: but its supposed to b wireless righ?
Ryan T. (17680): Yes, that's right.
14/f/ca: cool
Ryan T. (17680): Cool as you are.
14/f/ca: haha awwww
Ryan T. (17680): Do you have firewalls on your laptop?
14/f/ca: ur so nice :3
14/f/ca: umm.. i dont think so
14/f/ca: how do i tell?
Ryan T. (17680): Are you using a Windows XP laptop?
14/f/ca: yea
Ryan T. (17680): Okay.
14/f/ca: brb i just got my heater to work
Ryan T. (17680): Claire, let's check the firewalls.
14/f/ca: ill be rly quick, ok?
Ryan T. (17680): That's great.
Ryan T. (17680): Quick?
Ryan T. (17680): What do you mean?
14/f/ca: brb means be bright back
14/f/ca: right*
14/f/ca: lol so i was just off getting my pjs
14/f/ca: but im back now so its all coolies haha
Ryan T. (17680): Yes, I got that.
Ryan T. (17680): What I meant was the word quick.
14/f/ca: wat do u mean?
Ryan T. (17680): You told me earlier that, you'll be really quick.
Ryan T. (17680): Never mind, Claire.
14/f/ca: haha, ok :)
Ryan T. (17680): I apologize.
14/f/ca: nah, dw i was confused too :)
Ryan T. (17680): Claire, let's check the firewalls.
14/f/ca: ok
14/f/ca: on the leptop?
14/f/ca: laptop*
Ryan T. (17680): On the computer which can't go online.
Ryan T. (17680): Please go to start.
14/f/ca: ok
Ryan T. (17680): Click on control panel.
14/f/ca: yea
Ryan T. (17680): Kindly click on network and Internet Connections.
14/f/ca: umm i dont see that
14/f/ca: o wait
14/f/ca: its here lol sry
Ryan T. (17680): That's alright.
Ryan T. (17680): Please click on that.
14/f/ca: ok
Ryan T. (17680): What options do you have there?
14/f/ca: umm... "internet connection" and "LandreWifi"
Ryan T. (17680): Kindly right-click on the  "internet connection".
14/f/ca: kk
Ryan T. (17680): Then, click on properties.
14/f/ca: ok
Ryan T. (17680): What can you see there?
14/f/ca: theres a bunch of stuff up the top.  and a white box with some stuff in it
Ryan T. (17680): Are you on a page?
14/f/ca: umm... at do u mean?
14/f/ca: what*
Ryan T. (17680): Are you on the Wireless local connection properties page?
14/f/ca: i dont think so
14/f/ca: ive got a brown box thing
14/f/ca: it says 'internet connection Properties'
Ryan T. (17680): Does it have a name at the top?
Ryan T. (17680): Yes, that's right.
14/f/ca: good :)
Ryan T. (17680): Do you have there, the advanced tab?
14/f/ca: yup :)
Ryan T. (17680): Please click on that.
14/f/ca: lol ive got a hair dryer now 2 heat myself up.  it's like a mobile heater :D
14/f/ca: ok
14/f/ca: im in advanced now
Ryan T. (17680): Please check for the firewall, Claire.
14/f/ca: theres like a box that says internet firewall
Ryan T. (17680): Is it checked?
14/f/ca: nope
Ryan T. (17680): Alright.
Ryan T. (17680): Firewalls are disabled.
14/f/ca: ok
Ryan T. (17680): Please close that page, Claire.
14/f/ca: ok
Ryan T. (17680): Using the laptop, can you your network?
14/f/ca: sry?
Ryan T. (17680): I mean, can you see your network?
Ryan T. (17680): I apologize, Claire.
14/f/ca: umm... how do i do that?
14/f/ca: lol im so bad at this :$$$
14/f/ca: sry, ryan
Ryan T. (17680): That's alright, Claire.
14/f/ca: :) thanks
Ryan T. (17680): You're welcome.
14/f/ca: You're awesome.
14/f/ca: haha
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): Please check on the system tray of your laptop screen.
14/f/ca: is that the bar at the bottom?
Ryan T. (17680): Yes, that's right.
Ryan T. (17680): What options can you see there?
14/f/ca: ok, it has 'start', internet explorer, msn, my photos and a bunch of icons
Ryan T. (17680): How about on the other side of the screen.
Ryan T. (17680): I mean, on the lower right bottom of the screen.
14/f/ca: theres a bunch of icons there.  msn logo, some glowing red one, a computer, the time
Ryan T. (17680): Please click on the computer icon.
14/f/ca: it didnt do nething
14/f/ca: oh wait i double clicked and something came up.  is that right?
Ryan T. (17680): Try to right-click on it.
Ryan T. (17680): Let's check that.
14/f/ca: ok sould i close this wireless networks think?
14/f/ca: ok
Ryan T. (17680): What options do you have there?
Ryan T. (17680): Please don't close it yet.
14/f/ca: there's a big white box and some links on the side
14/f/ca: it's still open :)
Ryan T. (17680): Is there an option which says, connected?
14/f/ca: umm... yeah
14/f/ca: there's a thing in the white box that says landrewireless
14/f/ca: oh sry, phone call
Ryan T. (17680): Is it connected, Claire?
14/f/ca: brb again >_>
Ryan T. (17680): That's alright.
14/f/ca: hi again! sry i keep making u wait, it was just my mum
Ryan T. (17680): That's alright, Claire.
14/f/ca: she says i have to take a shower b4 bed for sum reason lol it's like 10 oclock
Ryan T. (17680): Are you alone?
14/f/ca: yea, but at least i have u to keep me company :3
Ryan T. (17680): Sure.
Ryan T. (17680): Claire, is the laptop connected?
14/f/ca: hey, do u have a gf ryan?
14/f/ca: i think so yea
14/f/ca: dw if that question is too personal or nething lol 
Ryan T. (17680): That's alright.
Ryan T. (17680): I had before.
14/f/ca: u broke up? aww
14/f/ca: i dunno, i havent had 1 yet.  i liked a guy b4 but he moved.
Ryan T. (17680): That's alright.
14/f/ca: i wish u could be my bf
14/f/ca: lol :3
Ryan T. (17680): I'd be glad to.
14/f/ca: awwwwww :D ur so sweet.  i wish i lived in the phillipeans
14/f/ca: i could b there wit u right now
Ryan T. (17680): I wish I was there too.
Ryan T. (17680): Thank you, Claire.
14/f/ca: wat do u look like?
Ryan T. (17680): Just a simple guy.
14/f/ca: i bet ur hot tho
14/f/ca: lol
Ryan T. (17680): I'll make that a surprise for you.
Ryan T. (17680): I'm not sure, Claire.
Ryan T. (17680): I could be.
14/f/ca: cantt wait ;)  if u wanna no wat i look like i'm 5'2, blonde wavy hair, blue eyes 46kg, 
14/f/ca: toned, cute nose, and 22a :$
14/f/ca: and im wearin a huge shirt and boy-shorts but u already new that :p :3
Ryan T. (17680): I bet you're really beautiful.
Ryan T. (17680): What do you mean by 22a?
Ryan T. (17680): That's alright.
14/f/ca: rly?  :) thanks.  i think im good looking but i dunno.  sometimes i catch boys staring at me and i hope its becuz im cute :p
14/f/ca: :$ 22a is my bra size.  i am kinda embarased saying but i hope u dont mind
14/f/ca: lol
Ryan T. (17680): No problem with that.
Ryan T. (17680): I apologize for asking.
14/f/ca: :) tnx
14/f/ca: its cool i told u first
Ryan T. (17680): You're welcome.
Ryan T. (17680): Thank you.
Ryan T. (17680): Claire, have you tried connecting the laptop to the router, using a cable wire?
Ryan T. (17680): Are you able to go online with that setting?
14/f/ca: umm... no, i dont think so but my dad might have tried it b4 he left
14/f/ca: sould i try it?
Ryan T. (17680): Let's try that later.
14/f/ca: ok
Ryan T. (17680): You can't go online, right?
14/f/ca: not with the lapto, no
14/f/ca: p*
Ryan T. (17680): Okay.
Ryan T. (17680): Let's check the IP address of your laptop.
14/f/ca: umm ok
14/f/ca: ill try lol :)
Ryan T. (17680): Please go to start.
14/f/ca: k
Ryan T. (17680): Click on run.
14/f/ca: k
Ryan T. (17680): Type in cmd, and click enter.
14/f/ca: ok
Ryan T. (17680): Are you on the black screen now?
14/f/ca: a black window popped up yeah
Ryan T. (17680): Kindly type in, ipconfig, and click enter.
14/f/ca: ok
Ryan T. (17680): Did you get replies?
14/f/ca: umm it came up with a bunch of numbers and stuff.  is that right?
Ryan T. (17680): Yes, that's right.
Ryan T. (17680): Can you see your IP address?
14/f/ca: theres 2things that say that 'ip address'
Ryan T. (17680): Yes, please.
Ryan T. (17680): May I know those, Claire?
14/f/ca: ok one is 192.168.0.1 and one is 203.44.23.10
Ryan T. (17680): Alright.
Ryan T. (17680): Thank you for checking, Claire.
14/f/ca: np :)
Ryan T. (17680): Do you have a working computer there?
14/f/ca: yea this one is working
Ryan T. (17680): Alright.
Ryan T. (17680): Let's check the IP address of that.
Ryan T. (17680): Let's do the same steps.
14/f/ca: oh sry :( i was doing those steps on this comp
Ryan T. (17680): I see.
14/f/ca: soooo sry
Ryan T. (17680): No problem, Claire.
14/f/ca: :) ur too nice
Ryan T. (17680): Thank you.
Ryan T. (17680): You're nice too.
14/f/ca: :) thanks <3
14/f/ca: i rly like u
Ryan T. (17680): You're welcome, Claire.
Ryan T. (17680): Thank you.
Ryan T. (17680): I think I'm starting to like you too.
Ryan T. (17680): Let's change the IP address of your laptop.
14/f/ca: rly? ^_^
14/f/ca: ok
Ryan T. (17680): Yes.
Ryan T. (17680): Claire, is the working computer, connected to the router?
14/f/ca: there linksys thing?
14/f/ca: yeah, it is
Ryan T. (17680): Let's access the setup page of the router.
Ryan T. (17680): Please launch an Internet browser.
14/f/ca: on the laptop or on here?
Ryan T. (17680): On that computer, please.
14/f/ca: kk
Ryan T. (17680): On the address bar, please type in, 192.168.1.1, and click enter.
14/f/ca: do i poen internet explorer?
14/f/ca: open?
14/f/ca: ok im at a page in internetexplorer
14/f/ca: i think it worked
Ryan T. (17680):  On the address bar, please type in, 192.168.1.1, and click enter.
14/f/ca: ok i did that
Ryan T. (17680): Are you on the page now?
14/f/ca: yea
Ryan T. (17680): Is it asking you for a password?
14/f/ca: yeah and a username
Ryan T. (17680): Just leave the username blank.
14/f/ca: ok
Ryan T. (17680): And type, admin, all lowercase, on the password.
14/f/ca: ok
Ryan T. (17680): Thank you, Claire.
14/f/ca: ok i'm at a page where i... oops sry, brb again, more phone calls :/
Ryan T. (17680): That's alright.
14/f/ca: lol that was my friend cindy.  i told her i was chatting to a cute philipeno surfer guy and she was soo jealous :) lol
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): You made me smile.
Ryan T. (17680): Actually, I'm not a surfer.
14/f/ca: lol cool.  uve made me smile lots of times
Ryan T. (17680): But I love beaches.
14/f/ca: rly?  aww sry, i didnt mean to assume.  yea, beaches r great tho
Ryan T. (17680): I apologize.
14/f/ca: there's 1 like 10 minutes from here, we go down all the time
Ryan T. (17680): I wish I could go with you.
14/f/ca: me 2.  then u could see the cutest swimmers i bought the other day
Ryan T. (17680): I bet you'll look great on those swimmers.
Ryan T. (17680): Claire, you're on the setup page of the router, right?
14/f/ca: there short blue 2 piece, with white flowers on the chest :) and a sex of boardies.  aww thanks, i bet u look gr8 in urs too ;)
14/f/ca: lol set*
Ryan T. (17680): Thank you.
14/f/ca: umm.. yea, i'm on a blue and white webpage
Ryan T. (17680): Can you see the wireless tab?
14/f/ca: yea, its next to the setup 1
Ryan T. (17680): Please click on that.
14/f/ca: ok
Ryan T. (17680): Kindly check for your SSID.
14/f/ca: ok
Ryan T. (17680): What is it, Claire?
14/f/ca: i think its 'linksys'
Ryan T. (17680): I see.
Ryan T. (17680): Please change that to a name of your choice.
14/f/ca: ok.  change it 2 anything?
Ryan T. (17680): You can use my name, if you want.
Ryan T. (17680): Just kidding.
Ryan T. (17680): Yes, any name.
14/f/ca: lol i was just thinking that ;)
14/f/ca: i'll make it clairet
Ryan T. (17680): That's cute.
Ryan T. (17680): How about you wireless channel?
14/f/ca: it says 11
Ryan T. (17680): Alright.
Ryan T. (17680): Claire, please don't save the settings yet.
14/f/ca: k
Ryan T. (17680): Please be reminded that, in saving those settings, we might get disconnected.
14/f/ca: lol thats no good
14/f/ca: *scared*
Ryan T. (17680): I apologize.
14/f/ca: lol i was just kiddin around, dw about it sry :)
Ryan T. (17680): No problem, Claire.
Ryan T. (17680): Is there a way I can see how you look?
14/f/ca: ummm... doo u have msn?
14/f/ca: do*
14/f/ca: i was kinda hoping to get urs anyway
Ryan T. (17680): Alright.
Ryan T. (17680): I'll try that.
14/f/ca: i'm sweet14_69@hotmail
Ryan T. (17680): Thank you Claire.
14/f/ca: no wait, thats my new 1 so it doesnt work 4 msn yet
Ryan T. (17680): I appreciate it.
14/f/ca: try two_roses1@hotmail.com ok?
Ryan T. (17680): Yes, I'll try that.
Ryan T. (17680): Claire, after saving the settings, please check if you can connect.
14/f/ca: ok
Ryan T. (17680): If you need further assistance or run into any problems, feel free to log-in to this chat session again.

Ryan T. (17680): You can look for me, then.
14/f/ca: if i get disconneted can i talk to u on msn?
Ryan T. (17680): I apologize, Claire.
Ryan T. (17680): We can only talk through this chat.
14/f/ca: thats ok
Ryan T. (17680): But we can do that after my work.
14/f/ca: i just have to ask for u?
14/f/ca: yay ^_^ i'll look forward 2 it
Ryan T. (17680): Yes, that's right.
14/f/ca: ok i'll save the settings now.
Ryan T. (17680): Do you have any other questions that I can help you with today? 
14/f/ca: not that i can think of uve been so great :)  until i talk to u later, thanks very much :)
Ryan T. (17680): You're welcome, Claire.
Ryan T. (17680): Thank you too.
Ryan T. (17680): I really appreciate it.
Ryan T. (17680): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb.  The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products. 
14/f/ca: :)
Ryan T. (17680): Thank you for giving us an opportunity to serve you through Live Chat Support.  For your records, a case number for this chat session will be e-mailed to you.  Feel free to contact us if you require further assistance.  Once again, my name is Ryan [...] with badge ID 17680. Thank you for choosing Linksys and have a great day! 

Ryan T. (17680): Bye, Claire.
14/f/ca: bye, ryan.  for now ;)
Ryan T. (17680): Take care.
14/f/ca: u 2