Ryan T. (17680): Hi, my name is Ryan T. (17680). How may I help you?
14/f/ca: hey ryan :) asl
14/f/ca: ?
Ryan T. (17680): Hello.
Ryan T. (17680): What is the problem you are experiencing with your Linksys product? 
14/f/ca: im 14/f/ca if u havent guessed lol
14/f/ca: but i can tell u my name if u want ;)
Ryan T. (17680): Yes, please.
14/f/ca: i'm claire
Ryan T. (17680): For reference purposes, may I know your complete name and phone number?
14/f/ca: nice to meet u ryan
14/f/ca: u want my cell number?
14/f/ca: r u gonna call me now ?  haha that wud b cool
Ryan T. (17680): Nice meeting you too, Claire.
Ryan T. (17680): I would be glad if you'll give me your cell number.
Ryan T. (17680): Claire, may I know your complete name and phone number?
14/f/ca: 0408[...]2
14/f/ca: claire landre :)
Ryan T. (17680): Thank you Claire.
14/f/ca: r u gonna call me?
Ryan T. (17680): I apologize, I can only talk to you through this chat session.
14/f/ca: awwww
14/f/ca: i bet u wud have had a sexy voice tho ;3 lol
Ryan T. (17680): Do you want to speak with an agent on the phone?
14/f/ca: only if ur that agent
Ryan T. (17680): Thank you, Claire.
14/f/ca: :) ur welcome
14/f/ca: u never told me ur asl tho, remember? haha
Ryan T. (17680): ASL?
Ryan T. (17680): What do you mean, Claire?
14/f/ca: age/sex/location lol i cant beleve uve never heard of it :S :)
Ryan T. (17680): Alright.
Ryan T. (17680): I'm 23 years young, a male, and I'm from the Philippines.
Ryan T. (17680): Anyway Claire, what is the problem you are experiencing with your Linksys product? 
14/f/ca: oooh philippines :D  sexy surfer guy i bet ;)
14/f/ca: yea, im trying to connect to my internet with my laptop but its not workin
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): Can you please confirm the model number of your Linksys product? 
14/f/ca: umm wat?  lol sry :$ im kinda confused by that haha
Ryan T. (17680): That's alright.
Ryan T. (17680): What Linksys device do you have there?
14/f/ca: umm its an access point i think
Ryan T. (17680): Let's check that out.
Ryan T. (17680): Please look underneath the router, below the Linksys logo and near  the serial number and MAC address, you have the model number and version.
NIGGER NIGGER NIGGER NIGGER NIGGER NIGGER NIGGER NIGGER NIGGER NIGGER
14/f/ca: oh ok
14/f/ca: ill check
Ryan T. (17680): Thank you.
14/f/ca: lol theres a lot of numbers n junk down here so dont be too angry at me if i tell u the wrongg thing ok ?
14/f/ca: right below the logo its got wrt54g
14/f/ca: is that right?
Ryan T. (17680): Alright.
14/f/ca: yay :3 lolz
Ryan T. (17680): Yes, that's right, Claire.
Ryan T. (17680): Does it have a version number beside the model number?
14/f/ca: umm it has 3.1 a 7 over the other side and other rly long 1s
14/f/ca: and a*
Ryan T. (17680): Alright.
Ryan T. (17680): Thanks for checking.
14/f/ca: can u wait 4 me 4 a sec?
14/f/ca: i just gotta go grab a shirt for bed
Ryan T. (17680): Sure, Claire.
14/f/ca: tnx <3 lol
Ryan T. (17680): You're welcome.
14/f/ca: all i culd find was this huge shirt.  lol i look so silly.  im heaps cold tho brrr
14/f/ca: thalkin to u will warm me up tho ;)
14/f/ca: talking*
Ryan T. (17680): Thank you, Claire.
14/f/ca: wat r u wearin over there?  i bet its hot :P
Ryan T. (17680): I'm wearing casual. Regular jeans, and a shirt.
14/f/ca: cool :) im wearin jeans 2.  but ill probably take em off for bed soon if i can get this heater 2 work
Ryan T. (17680): Alright.
Ryan T. (17680): But I bet it's cold there?
Ryan T. (17680): Anyway, shall we proceed?
14/f/ca: yea its pretty cold, but if i can get my heater goin i can change
14/f/ca: oh yea, sry lol
Ryan T. (17680): Alright.
Ryan T. (17680): That's alright.
Ryan T. (17680): No problem.
14/f/ca: i didnt mean to take up all ur time chatting haha :$
Ryan T. (17680): That's alright.
Ryan T. (17680): I'll be here as long as you need my assistance.
14/f/ca: awwww ur so sweet <3
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): How many computers do you have there?
14/f/ca: this 1 in my room and my laptop
14/f/ca: and my dads laptop but hes taken it on a trip
Ryan T. (17680): Which one is having the problem?
14/f/ca: the laptop i guess
14/f/ca: i wanna use the net and msn on it but i dunno how
Ryan T. (17680): Is the laptop, connected to the router as of now?
14/f/ca: not with wires or ne thing
14/f/ca: but its supposed to b wireless righ?
Ryan T. (17680): Yes, that's right.
14/f/ca: cool
Ryan T. (17680): Cool as you are.
14/f/ca: haha awwww
Ryan T. (17680): Do you have firewalls on your laptop?
14/f/ca: ur so nice :3
14/f/ca: umm.. i dont think so
14/f/ca: how do i tell?
Ryan T. (17680): Are you using a Windows XP laptop?
14/f/ca: yea
Ryan T. (17680): Okay.
14/f/ca: brb i just got my heater to work
Ryan T. (17680): Claire, let's check the firewalls.
14/f/ca: ill be rly quick, ok?
Ryan T. (17680): That's great.
Ryan T. (17680): Quick?
Ryan T. (17680): What do you mean?
14/f/ca: i actually made this whole thing up
14/f/ca: right*
14/f/ca: Disreguard that, i'm a faggot
14/f/ca: but im back now so its all coolies haha
Ryan T. (17680): Yes, I got that.
Ryan T. (17680): What I meant was the word quick.
14/f/ca: wat do u mean?
Ryan T. (17680): You told me earlier that, you'll be really quick.
Ryan T. (17680): Never mind, Claire.
14/f/ca: haha, ok :)
Ryan T. (17680): I apologize.
14/f/ca: nah, dw i was confused too :)
Ryan T. (17680): Claire, let's check the firewalls.
14/f/ca: ok
14/f/ca: on the leptop?
14/f/ca: laptop*
Ryan T. (17680): On the computer which can't go online.
Ryan T. (17680): Please go to start.
14/f/ca: ok
Ryan T. (17680): Click on control panel.
14/f/ca: yea
Ryan T. (17680): Kindly click on network and Internet Connections.
14/f/ca: umm i dont see that
14/f/ca: o wait
14/f/ca: its here lol sry
Ryan T. (17680): That's alright.
Ryan T. (17680): Please click on that.
14/f/ca: ok
Ryan T. (17680): What options do you have there?
14/f/ca: umm... "internet connection" and "LandreWifi"
Ryan T. (17680): Kindly right-click on the  "internet connection".
14/f/ca: kk
Ryan T. (17680): Then, click on properties.
14/f/ca: ok
Ryan T. (17680): What can you see there?
14/f/ca: theres a bunch of stuff up the top.  and a white box with some stuff in it
Ryan T. (17680): Are you on a page?
14/f/ca: umm... at do u mean?
14/f/ca: what*
Ryan T. (17680): Are you on the Wireless local connection properties page?
14/f/ca: i dont think so
14/f/ca: ive got a brown box thing
14/f/ca: it says 'internet connection Properties'
Ryan T. (17680): Does it have a name at the top?
Ryan T. (17680): Yes, that's right.
14/f/ca: good :)
Ryan T. (17680): Do you have there, the advanced tab?
14/f/ca: yup :)
Ryan T. (17680): Please click on that.
14/f/ca: lol ive got a hair dryer now 2 heat myself up.  it's like a mobile heater :D
14/f/ca: ok
14/f/ca: im in advanced now
Ryan T. (17680): Please check for the firewall, Claire.
14/f/ca: theres like a box that says internet firewall
Ryan T. (17680): Is it checked?
14/f/ca: nope
Ryan T. (17680): Alright.
Ryan T. (17680): Firewalls are disabled.
14/f/ca: ok
Ryan T. (17680): Please close that page, Claire.
14/f/ca: ok
Ryan T. (17680): Using the laptop, can you your network?
14/f/ca: sry?
Ryan T. (17680): I mean, can you see your network?
Ryan T. (17680): I apologize, Claire.
14/f/ca: umm... how do i do that?
14/f/ca: lol im so bad at this :$$$
14/f/ca: sry, ryan
Ryan T. (17680): That's alright, Claire.
14/f/ca: :) thanks
Ryan T. (17680): You're welcome.
14/f/ca: You're awesome.
14/f/ca: haha
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): Please check on the system tray of your laptop screen.
14/f/ca: is that the bar at the bottom?
Ryan T. (17680): Yes, that's right.
Ryan T. (17680): What options can you see there?
14/f/ca: ok, it has 'start', internet explorer, msn, my photos and a bunch of icons
Ryan T. (17680): How about on the other side of the screen.
Ryan T. (17680): I mean, on the lower right bottom of the screen.
14/f/ca: theres a bunch of icons there.  msn logo, some glowing red one, a computer, the time
Ryan T. (17680): Please click on the computer icon.
14/f/ca: it didnt do nething
14/f/ca: oh wait i double clicked and something came up.  is that right?
Ryan T. (17680): Try to right-click on it.
Ryan T. (17680): Let's check that.
14/f/ca: ok sould i close this wireless networks think?
14/f/ca: ok
Ryan T. (17680): What options do you have there?
Ryan T. (17680): Please don't close it yet.
14/f/ca: there's a big white box and some links on the side
14/f/ca: it's still open :)
Ryan T. (17680): Is there an option which says, connected?
14/f/ca: umm... yeah
14/f/ca: there's a thing in the white box that says landrewireless
14/f/ca: oh sry, phone call
Ryan T. (17680): Is it connected, Claire?
14/f/ca: brb again >_>
Ryan T. (17680): That's alright.
14/f/ca: hi again! sry i keep making u wait, it was just my mum
Ryan T. (17680): That's alright, Claire.
14/f/ca: she says i have to take a shower b4 bed for sum reason lol it's like 10 oclock
Ryan T. (17680): Are you alone?
14/f/ca: yea, but at least i have u to keep me company :3
Ryan T. (17680): Sure.
Ryan T. (17680): Claire, is the laptop connected?
14/f/ca: hey, do u have a gf ryan?
14/f/ca: i think so yea
14/f/ca: dw if that question is too personal or nething lol 
Ryan T. (17680): That's alright.
Ryan T. (17680): I had before.
14/f/ca: u broke up? aww
14/f/ca: i dunno, i havent had 1 yet.  i liked a guy b4 but he moved.
Ryan T. (17680): That's alright.
14/f/ca: i wish u could be my bf
14/f/ca: lol :3
Ryan T. (17680): I'd be glad to.
14/f/ca: awwwwww :D ur so sweet.  i wish i lived in the phillipeans
14/f/ca: i could b there wit u right now
Ryan T. (17680): I wish I was there too.
Ryan T. (17680): Thank you, Claire.
14/f/ca: wat do u look like?
Ryan T. (17680): Just a simple guy.
14/f/ca: i bet ur hot tho
14/f/ca: lol
Ryan T. (17680): I'll make that a surprise for you.
Ryan T. (17680): I'm not sure, Claire.
Ryan T. (17680): I could be.
14/f/ca: cantt wait ;)  if u wanna no wat i look like i'm 5'2, blonde wavy hair, blue eyes 46kg, 
14/f/ca: toned, cute nose, and 22a :$
14/f/ca: and im wearin a huge shirt and boy-shorts but u already new that :p :3
Ryan T. (17680): I bet you're really beautiful.
Ryan T. (17680): What do you mean by 22a?
Ryan T. (17680): That's alright.
14/f/ca: rly?  :) thanks.  i think im good looking but i dunno.  sometimes i catch boys staring at me and i hope its becuz im cute :p
14/f/ca: :$ 22a is my bra size.  i am kinda embarased saying but i hope u dont mind
14/f/ca: lol
Ryan T. (17680): No problem with that.
Ryan T. (17680): I apologize for asking.
14/f/ca: :) tnx
14/f/ca: its cool i told u first
Ryan T. (17680): You're welcome.
Ryan T. (17680): Thank you.
Ryan T. (17680): Claire, have you tried connecting the laptop to the router, using a cable wire?
Ryan T. (17680): Are you able to go online with that setting?
14/f/ca: umm... no, i dont think so but my dad might have tried it b4 he left
14/f/ca: sould i try it?
Ryan T. (17680): Let's try that later.
14/f/ca: ok
Ryan T. (17680): You can't go online, right?
14/f/ca: not with the lapto, no
14/f/ca: p*
Ryan T. (17680): Okay.
Ryan T. (17680): Let's check the IP address of your laptop.
14/f/ca: umm ok
14/f/ca: ill try lol :)
Ryan T. (17680): Please go to start.
14/f/ca: k
Ryan T. (17680): Click on run.
14/f/ca: k
Ryan T. (17680): Type in cmd, and click enter.
14/f/ca: ok
Ryan T. (17680): Are you on the black screen now?
14/f/ca: a black window popped up yeah
Ryan T. (17680): Kindly type in, ipconfig, and click enter.
14/f/ca: ok
Ryan T. (17680): Did you get replies?
14/f/ca: umm it came up with a bunch of numbers and stuff.  is that right?
Ryan T. (17680): Yes, that's right.
Ryan T. (17680): Can you see your IP address?
14/f/ca: theres 2things that say that 'ip address'
Ryan T. (17680): Yes, please.
Ryan T. (17680): May I know those, Claire?
14/f/ca: ok one is 192.168.0.1 and one is 203.44.23.10
Ryan T. (17680): Alright.
Ryan T. (17680): Thank you for checking, Claire.
14/f/ca: np :)
Ryan T. (17680): Do you have a working computer there?
14/f/ca: yea this one is working
Ryan T. (17680): Alright.
Ryan T. (17680): Let's check the IP address of that.
Ryan T. (17680): Let's do the same steps.
14/f/ca: oh sry :( i was doing those steps on this comp
Ryan T. (17680): I see.
14/f/ca: soooo sry
Ryan T. (17680): No problem, Claire.
14/f/ca: :) ur too nice
Ryan T. (17680): Thank you.
Ryan T. (17680): You're nice too.
14/f/ca: :) thanks <3
14/f/ca: i rly like u
Ryan T. (17680): You're welcome, Claire.
Ryan T. (17680): Thank you.
Ryan T. (17680): I think I'm starting to like you too.
Ryan T. (17680): Let's change the IP address of your laptop.
14/f/ca: rly? ^_^
14/f/ca: ok
Ryan T. (17680): Yes.
Ryan T. (17680): Claire, is the working computer, connected to the router?
14/f/ca: there linksys thing?
14/f/ca: yeah, it is
Ryan T. (17680): Let's access the setup page of the router.
Ryan T. (17680): Please launch an Internet browser.
14/f/ca: on the laptop or on here?
Ryan T. (17680): On that computer, please.
14/f/ca: kk
Ryan T. (17680): On the address bar, please type in, 192.168.1.1, and click enter.
14/f/ca: do i poen internet explorer?
14/f/ca: open?
14/f/ca: ok im at a page in internetexplorer
14/f/ca: i think it worked
Ryan T. (17680):  On the address bar, please type in, 192.168.1.1, and click enter.
14/f/ca: ok i did that
Ryan T. (17680): Are you on the page now?
14/f/ca: yea
Ryan T. (17680): Is it asking you for a password?
14/f/ca: yeah and a username
Ryan T. (17680): Just leave the username blank.
14/f/ca: ok
Ryan T. (17680): And type, admin, all lowercase, on the password.
14/f/ca: ok
Ryan T. (17680): Thank you, Claire.
14/f/ca: ok i'm at a page where i... oops sry, brb again, more phone calls :/
Ryan T. (17680): That's alright.
14/f/ca: lol that was my friend cindy.  i told her i was chatting to a cute philipeno surfer guy and she was soo jealous :) lol
Ryan T. (17680): Thank you, Claire.
Ryan T. (17680): You made me smile.
Ryan T. (17680): Actually, I'm not a surfer.
14/f/ca: lol cool.  uve made me smile lots of times
Ryan T. (17680): But I love beaches.
14/f/ca: rly?  aww sry, i didnt mean to assume.  yea, beaches r great tho
Ryan T. (17680): I apologize.
14/f/ca: there's 1 like 10 minutes from here, we go down all the time
Ryan T. (17680): I wish I could go with you.
14/f/ca: me 2.  then u could see the cutest swimmers i bought the other day
Ryan T. (17680): I bet you'll look great on those swimmers.
Ryan T. (17680): Claire, you're on the setup page of the router, right?
14/f/ca: there short blue 2 piece, with white flowers on the chest :) and a sex of boardies.  aww thanks, i bet u look gr8 in urs too ;)
14/f/ca: lol set*
Ryan T. (17680): Thank you.
14/f/ca: umm.. yea, i'm on a blue and white webpage
Ryan T. (17680): Can you see the wireless tab?
14/f/ca: yea, its next to the setup 1
Ryan T. (17680): Please click on that.
14/f/ca: ok
Ryan T. (17680): Kindly check for your SSID.
14/f/ca: ok
Ryan T. (17680): What is it, Claire?
14/f/ca: i think its 'linksys'
Ryan T. (17680): I see.
Ryan T. (17680): Please change that to a name of your choice.
14/f/ca: ok.  change it 2 anything?
Ryan T. (17680): You can use my name, if you want.
Ryan T. (17680): Just kidding.
Ryan T. (17680): Yes, any name.
14/f/ca: lol i was just thinking that ;)
14/f/ca: i'll make it clairet
Ryan T. (17680): That's cute.
Ryan T. (17680): How about you wireless channel?
14/f/ca: it says 11
Ryan T. (17680): Alright.
Ryan T. (17680): Claire, please don't save the settings yet.
14/f/ca: k
Ryan T. (17680): Please be reminded that, in saving those settings, we might get disconnected.
14/f/ca: lol thats no good
14/f/ca: *scared*
Ryan T. (17680): I apologize.
14/f/ca: lol i was just kiddin around, dw about it sry :)
Ryan T. (17680): No problem, Claire.
Ryan T. (17680): Is there a way I can see how you look?
14/f/ca: ummm... doo u have msn?
14/f/ca: do*
14/f/ca: i was kinda hoping to get urs anyway
Ryan T. (17680): Alright.
Ryan T. (17680): I'll try that.
14/f/ca: i'm sweet14_69@hotmail
Ryan T. (17680): Thank you Claire.
14/f/ca: no wait, thats my new 1 so it doesnt work 4 msn yet
Ryan T. (17680): I appreciate it.
14/f/ca: try two_roses1@hotmail.com ok?
Ryan T. (17680): Yes, I'll try that.
Ryan T. (17680): Claire, after saving the settings, please check if you can connect.
14/f/ca: ok
Ryan T. (17680): If you need further assistance or run into any problems, feel free to log-in to this chat session again.

Ryan T. (17680): You can look for me, then.
14/f/ca: if i get disconneted can i talk to u on msn?
Ryan T. (17680): I apologize, Claire.
Ryan T. (17680): We can only talk through this chat.
14/f/ca: thats ok
Ryan T. (17680): But we can do that after my work.
14/f/ca: i just have to ask for u?
14/f/ca: yay ^_^ i'll look forward 2 it
Ryan T. (17680): Yes, that's right.
14/f/ca: ok i'll save the settings now.
Ryan T. (17680): Do you have any other questions that I can help you with today? 
14/f/ca: not that i can think of uve been so great :)  until i talk to u later, thanks very much :)
Ryan T. (17680): You're welcome, Claire.
Ryan T. (17680): Thank you too.
Ryan T. (17680): I really appreciate it.
Ryan T. (17680): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb.  The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products. 
14/f/ca: :)
Ryan T. (17680): Thank you for giving us an opportunity to serve you through Live Chat Support.  For your records, a case number for this chat session will be e-mailed to you.  Feel free to contact us if you require further assistance.  Once again, my name is Ryan [...] with badge ID 17680. Thank you for choosing Linksys and have a great day! 

Ryan T. (17680): Bye, Claire.
14/f/ca: bye, ryan.  for now ;)
Ryan T. (17680): Take care.
14/f/ca: u 2