AgentMark
Welcome to Microsoft Customer Service Chat. How may I help you, Aaron?
11:51:38 PM CustomerAaron Entwistle
Yeah, I wanted to inquire about a Windows Vista upgrade regarding specific video games, and how well the system can handle them?
11:52:24 PM AgentMark
I would do my best to help you. What is the information that you would like to have?
11:53:02 PM CustomerAaron Entwistle
Well, I've heard that Windows Vista doesn't utilize system resources very well and tends to hog them up, and I was wondering if these rumors were true.
11:53:48 PM CustomerAaron Entwistle
I currently use Windows Xp, and play games like Elder Scrools IV: Oblivion, and want to play Halo 2 on Vista. But I see so many complaints about the operating system hogging up too many resources, and these games not playing very well.
11:53:54 PM AgentMark
No they are not. Vista is one of the operating systems with optimal system resource utilization.
11:54:28 PM CustomerAaron Entwistle
How is it different than Windows XP in that aspect?
11:55:02 PM AgentMark
It has better memory and CPU management as compared to Windows XP.
11:55:20 PM AgentMark
And better graphics adaptability.
11:55:38 PM CustomerAaron Entwistle
Wouldn't the new Aero GUI hog up more resources than the simplistic one Windows XP uses?
11:56:12 PM AgentMark
It depends on the hardware configuration of the computer, Aaron.
11:56:53 PM CustomerAaron Entwistle
Configuration? Or how new the system is? If games and the Operating System would run better on Vista, then why does Vista require so much more memory and a higher CPU frequency than Windows XP?
11:57:37 PM AgentMark
Aaron, these questions would be best answered by a Windows Vista Support Professional.
11:58:04 PM CustomerAaron Entwistle
And what are you? HOw do I contact one?
11:58:27 PM AgentMark
You can contact them at 1-866-234-6020, The hours of operation are Monday - Friday 5:00 A.M. - 9:00 P.M. Pacific time, Saturday - Sunday 6:00 A.M. - 3:00 P.M. Pacific time.
11:58:37 PM AgentMark
We are Customer Service Representatives.
11:58:47 PM CustomerAaron Entwistle
Why are you not qualified to answer my questions again?
11:59:01 PM CustomerAaron Entwistle
I don't understand the point of asking a question, then just getting referred to someone else.
11:59:12 PM AgentMark
We do not have technical expertise on Windows Vista.
11:59:22 PM CustomerAaron Entwistle
Do you have any kind of technical expertise?
11:59:37 PM AgentMark
I am sorry for the inconvenience caused.
11:59:59 PM AgentMark
We are not technically trained.
12:00:36 AM CustomerAaron Entwistle
Well, that's just great. Thanks anyways, Mark. Good luck.
12:00:57 AM AgentMark
You are welcome, Aaron.
12:01:12 AM AgentMark
Is there anything else that I can help you with?
12:01:57 AM CustomerAaron Entwistle
Is it alright if I record this conversation to properly evaluate Microsoft's custmer service program?
12:02:23 AM AgentMark
Sure. Not a problem.
12:03:02 AM CustomerAaron Entwistle
Alright. I'm actually with a major internet 'geek' news site, and I wanted to write a story on the customer support that Microsoft delivers. So thanks for your help Mark, you're a good guy.