[default]
include => selection
include => queues
include => agentlogin
exten => 11,1,Goto(day,s,1)

[day]
include => selection
include => all-exten
include => queues
;
exten => s,1,Set(CALLERID(name)=Company Name)
exten => s,n,Wait,2
exten => s,n,Answer
exten => s,n,Background,day-msg
exten => s,n,DigitTimeout,5
exten => s,n,ResponseTimeout,20,

[selection]
exten => 3,1,Playback,quality
exten => 3,2,Playback,operator
exten => 3,3,SetMusicOnHold,default
exten => 3,4,SetCallerID,3
exten => 3,5,SetCallerIDName,TechSupport
exten => 3,6,Goto,queues|202|1

[queues]
exten => 202,1,Answer
exten => 202,n,Queue(techsupport|TtH)
exten => 202,n,WaitMusicOnHold(45)
exten => 202,n,Voicemail(u202)
exten => 202,n,Playback(vm-goodbye)
exten => 202,n,Hangup

[agentlogin]
exten => 104,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM})
exten => 104,n,Playback(agent-loginok)
exten => 104,n,Hangup
exten => 105,1,RemoveQueueMember(techsupport|SIP/${CALLERIDNUM})
exten => 105,n,Playback(agent-loggedoff)
exten => 105,n,Hangup