: when i ping on it only does on 69.93.148.138 that's because your operating system has the value cached and it's choosing the first result your web browser will choose between .138 and .139 in a round robin fashion which is why it works sometimes but not others and the reason domain.com doesn't work without the www is because DNS isn't setup for it or not setup correctly your problems are all DNS related ampex: .138 and .139 are primary and secondry DNS , aren't all inquiry on both to any domain should work ok yes, but you have TWO A records for www.veolia-es.com.eg so, when I request it, my web browser tries to load .138 OR .139 and .139 doesn't work so sometimes it fails you need to get rid of the A record pointing to .139 ampex: what's a A record ? ampex: is it from the Zone file inside my cpanel DNS section to change it ? f00bar80: most likely f00bar80: http://en.wikipedia.org/wiki/Domain_name_system read up on it