Dear Iain Harris, We have concluded our investigation into your case: Case ID: PP-347-481-463 Transaction Date: 4 Oct 2007 Transaction Amount: -25.00 GBP Seller's Email: nishi1000@googlemail.com Seller's Name: Kent Pixels Unfortunately, we were unable to resolve this claim in your favour because the item purchased was virtual or intangible. As a result, we have not taken any action against the seller at this time but we have noted your dissatisfaction in the seller's record for future reference. If you still have concerns about this transaction, we encourage you to continue to work directly with the seller for an amicable resolution. Thank you, Sadhna Protection Services Department Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link located in the top right corner of any page. If your inquiry is regarding a claim, log in to your PayPal account and go to the Resolution Centre. ---------------------------------------------------------------- Copyright ©1999-2007 PayPal. All rights reserved. PayPal (Europe) S.à r.l. & Cie, S.C.A. Société en Commandite par Actions Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349 PayPal Email ID PP644