Adeline: Hello Paul.
Adeline: Welcome to HP Total Care for Pavilion Notebooks . My name is Adeline. How may I help you today?
paul mathews: hello
Adeline: How are you doing Paul?
paul mathews: well you need a little intro before i start
Adeline: Paul, please proceed with your enquiry.
paul mathews: for like 6 months ago i bought a dv2140eu from hp, then after a while i couldnt boot the laptop anymore, and i got a new one.
Adeline: Okay.
paul mathews: now i have the same problem again. the computer wount boot up, wount even show the HP logo
paul mathews: and from time to time i get to the HP logo and into the bios, then when i run the harddisk test, the bios cant find any harddisk
paul mathews: i have done all what your help section on your site says, but still no go
Adeline: Paul, I understand that the hard disk is not being recognised by your Notebook.
Adeline: Am I correct?
paul mathews: yes
paul mathews: + it almost never boots to the HP logo
paul mathews: so i was wondering if i could trade it to a intel based laptop? im still under the warrenty
paul mathews: i've only had problems with amd
Adeline: Paul, sure I will let you know.
Adeline: Please provide me the Product and Serial Number of the Notebook? You can find the Serial Number of the Notebook by locating on a sticker attached to the top or back of the Notebook. The Serial Number appears like CND42300RL and the Product Number like DZ329U#AYD.
paul mathews: one sec
Adeline: Sure.
paul mathews: rn081ea#uuw
Adeline: The Serial Number appears like CND42300RL, provide me that also.
paul mathews: one sec
paul mathews: 2ce649087r
Adeline: Thank you for the information provided.
paul mathews: no problem