Asterisk Ready.
  == Spawn extension (spectravoice_mobility_tl, s, 7) exited non-zero on 'IAX2/gw02@gw02/16384'
    -- Hungup 'IAX2/gw02@gw02/16384'
    -- Accepting unauthenticated call from 216.252.64.87, requested format = 4, actual format = 256
    -- Executing Goto("IAX2/gw02@gw02/16385", "spectravoice_mobility_tl|s|1") in new stack
    -- Goto (spectravoice_mobility_tl,s,1)
    -- Executing DigitTimeout("IAX2/gw02@gw02/16385", "3") in new stack
    -- Set Digit Timeout to 3
    -- Executing ResponseTimeout("IAX2/gw02@gw02/16385", "3") in new stack
    -- Set Response Timeout to 3
    -- Executing NoCDR("IAX2/gw02@gw02/16385", "") in new stack
    -- Executing Answer("IAX2/gw02@gw02/16385", "") in new stack
    -- Executing Wait("IAX2/gw02@gw02/16385", "1") in new stack
    -- Executing SetLanguage("IAX2/gw02@gw02/16385", "fr") in new stack
    -- Executing BackGround("IAX2/gw02@gw02/16385", "ld-welcome") in new stack
    -- Playing 'ld-welcome' (language 'en')

There is no sound at all, we cant hear anything!
The sound is really there, i try to reload asterisk server and the problem is still there!
when i restart the server the problem is fixed!!!

can you please help me with this??

By the way in the logs i see this:
Jun 29 07:42:41 VOICEGW01-CAYYZ modprobe: modprobe: Can't locate module sound-slot-0
Jun 29 07:42:41 VOICEGW01-CAYYZ modprobe: modprobe: Can't locate module sound-service-0-3
Jun 29 07:43:05 VOICEGW01-CAYYZ modprobe: modprobe: Can't locate module sound-slot-0
Jun 29 07:43:05 VOICEGW01-CAYYZ modprobe: modprobe: Can't locate module sound-service-0-3
Jun 29 07:43:45 VOICEGW01-CAYYZ modprobe: modprobe: Can't locate module sound-slot-0
Jun 29 07:43:45 VOICEGW01-CAYYZ modprobe: modprobe: Can't locate module sound-service-0-3