SystemSystem
Initial Question/Comment: Other
6:26:58 PM SystemSystem
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6:27:53 PM SystemSystem
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6:28:53 PM SystemSystem
Alex B. has joined this session!
6:28:53 PM SystemSystem
Connected with Alex B.
6:28:58 PM AgentAlex B.
Hello, thank you for waiting and welcome to eBay Live Help! My name is Alex. If you're a registered member, may I please start by having you confirm your User ID and first name?
6:29:12 PM Customergreenguy777
Greenguy777
6:29:15 PM Customergreenguy777
Zachary
6:29:33 PM AgentAlex B.
Hi, Zachary! How are you today?
6:29:43 PM Customergreenguy777
I'm alright, I am having a problem with a seller on eBay
6:30:27 PM Customergreenguy777
I bought four gas israeli gas masks listed as 2001-now, the current ones in use, but they are 20+ years old, including the filters
6:31:03 PM AgentAlex B.
Okay.
6:31:11 PM Customergreenguy777
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=ADME:B:EOIBSAA:US:11&Item=110179435291
6:31:34 PM Customergreenguy777
The seller wants me to ship them back for a refund, but I think if I do that he needs to update his description and stop lying to people
6:32:09 PM Customergreenguy777
It is listed as current issue, but it is not, and is for novelty purposes only
6:32:26 PM AgentAlex B.
As I understand, you have won an item and the seller is asking you to return the item.
6:32:42 PM Customergreenguy777
After I contacted them about the inaccurate description
6:33:27 PM Customergreenguy777
They want me to ship the items back for a refund, not including the shipping costs
6:34:02 PM Customergreenguy777
but their description is incredibly inaccurate, and many people have bought these same masks from the seller, believing the description
6:34:13 PM AgentAlex B.
Okay, in this situation, You can contact the seller through phone and resolve the matter amicably.
6:34:38 PM Customergreenguy777
Can you make sure they change their description so further buyers are not mislead?
6:35:08 PM AgentAlex B.
If you think that the item you have received is different from what he has mentioned in the ;listing, you can also file an Item Not Received As Described dispute with eBay.
6:36:02 PM Customergreenguy777
I am considering that option, but can eBay make sure this seller changes his description? Or perhaps the category in which the items are listed? They have it under Current Militaria (2001-Now), but the gas masks are from the 80s
6:36:04 PM AgentAlex B.
I will not be able to contact the seller and inform him about the wrong description.
6:36:58 PM AgentAlex B.
Once the member has been reported the Trust and Safety Team will contact the seller and inform him about the situation and appropriate action will be taken against him.
6:37:28 PM Customergreenguy777
If I go through the " Item Not Received As Described dispute" will eBay do something about the description?
6:38:59 PM AgentAlex B.
Yes action will be taken about the item and the seller.
6:39:13 PM Customergreenguy777
alright thank you, I will continue to do that then
6:40:54 PM AgentAlex B.
If you want I can provide the link to file an Item Not received as Described dispute with eBay.
6:41:16 PM Customergreenguy777
No, that's not needed, I already have the window open. Thank you for the help though
6:42:04 PM AgentAlex B.
Zachary, is there anything else I can help you with today?
6:42:50 PM Customergreenguy777
It says the problem needs to be reported between 10 and 60 days
6:42:55 PM Customergreenguy777
Does this mean I will need to wait?
6:43:12 PM Customergreenguy777
I have one more day, and it has been 10 days
6:43:44 PM AgentAlex B.
If it has not been 10 days then you will have to wait for the time being.
6:44:00 PM Customergreenguy777
Alright, thanks
6:44:19 PM Customergreenguy777
I have no further questions, and you have been very helpful