on *:NOTICE:*:?:{
  if ($nick == helpserv) {
    if ($1 == You) {
      set %sup.id $remove($6,ID#,:)
    }
    if ($2 == Nick) {
      set %sup.nick $3
      set %sup.acc $5-
    }
    if ($2 == Opened) {
      set %sup.wt $remove($remove($10-,$chr(41)),$chr(40),and,ago)
    }
    if ($2 == Message:) {
      if ($network == E-Athletes) {
        msg #support Welcome to 4E-Athletes1 $chan $+  %sup.nick $+ . I am your assigned helper, $me . I have contacted you via private message. (Approximate wait time: $+  %sup.wt $+ )
        query %sup.nick Hello, I am your assigned helper. What may I help you with?
      }
    }
  }
}