JimmyW: Hello, thank you for choosing Road Runner Internet technical chat. My name is Jimmy. How may I assist you? Kyle Travaglini: Hello, my server has an IP that you guys hijack in the DNA Kyle Travaglini: DNS JimmyW: I will definitely try to assist you with this DNS issue. Kyle Travaglini: So I cant run anything on it and connect properly JimmyW: Before we begin, I need to pull up your account. May I have the following four pieces of information from you please? 1. The account holder's 10 digit telephone number. (xxx-xxx-xxxx) 2. The account holder's Full Name (First and Last) 3. Please tell us your name. 4. May I have your preferred e-mail address? Kyle Travaglini: (hidden) Kyle Travaglini: (hidden) Kyle Travaglini: Kyle Kyle Travaglini: Kyle@ZetaScript.org JimmyW: Thank you for the information, Kyle. Kyle Travaglini: Thats not this line but my other house. JimmyW: Kyle, please let me know how you came to know that we are hijacking your IP address? Kyle Travaglini: Err no Kyle Travaglini: You guys hijack the DNS Kyle Travaglini: So when I attempt to connect to 64.85.160.217 Kyle Travaglini: You guys redirect to a blocking site. Kyle Travaglini: And thats one of my dedicated server's IPs JimmyW: Kyle, I am sorry to say but we have no right to hijack any of the users IP address. Kyle Travaglini: No. Kyle Travaglini: you guys redirect the REquest. Kyle Travaglini: ie I attempt to connect to 64.85.160.217 and you guys connect me somewhere else. JimmyW: What error you get when you open website? Kyle Travaglini: Its a type of filter you guys and aol has setup. Kyle Travaglini: Its a telnet Kyle Travaglini: And it times out on that IP JimmyW: Kyle, we have no such support for further assistance please contact the related website you are trying to open. Kyle Travaglini: Its not a website. Kyle Travaglini: :/ Kyle Travaglini: I am trying to connect to an Eggdrop that is run on my server Kyle Travaglini: and you guys filter the IP. Kyle Travaglini: I own the server it runs on Kyle Travaglini: And on the other IP is have it works fine but I cant have it runnign on that IP. JimmyW: Kyle, as I said and explained you above we have no right or access to hijack users IP address. JimmyW: Are there any other technical issues I can assist you with? Kyle Travaglini: No. Kyle Travaglini: You arent understanding me. Kyle Travaglini: You guys filter out my connection to that IP. Kyle Travaglini: I try to connect to it Kyle Travaglini: And the ISP redirects me to another IP Kyle Travaglini: that you guys have setup JimmyW: Kyle, please try and understand that we have no such access to filter the IP address of any User. Kyle Travaglini: Please explain to me why no other RR users can connect to it Kyle Travaglini: and they all get the same filter Kyle Travaglini: As with AOl Kyle Travaglini: But Kyle Travaglini: When i switch IPs Kyle Travaglini: is magically works JimmyW: Kyle, I would be very glad to let you know about this I would have that information but as I said we have no right and access to block or filter any of the IP address that our users are using. JimmyW: Are there any other questions I can answer for you? Kyle Travaglini: Im not using it. Kyle Travaglini: I am trying to connect to it. Kyle Travaglini: Please ask your supervisor. JimmyW: Yes, that is what I meant to explain you. Kyle Travaglini: MY COMPUTER -TELNET REQUEST- RR BACKBONE -REDIRECTION- FILTER SITE Kyle Travaglini: Thats a modle Kyle Travaglini: of what is happening Kyle Travaglini: instead of Kyle Travaglini: MY COMPUTER -TELNET REQUEST- RR BACKBONE -PACKET SEND- SERVER IM TRYING TO GET TOO JimmyW: Kyle, we are here for the technical internet support and we would assist our users with the best if we have blocked or filtered the IP address. JimmyW: But when we are not blocking or filtering any IP address then how can I assist you with this issue? Kyle Travaglini: ...it is obvious that someone along the way, either you, or someone who has hacked your network, is changing the ultimate ending point of my telnet. Kyle Travaglini: If you are not doing it Kyle Travaglini: I advise checking the security of your network. JimmyW: Our network is totally secured and no one is allowed or able to hack our network it is fully operated by Road Runner. Kyle Travaglini: Then you must be the ones change my telnets destination. JimmyW: I will surely forward this request to our higher technical department and they will check for further network security. Kyle Travaglini: Okay. JimmyW: But be assured that we are not doing this at all. Kyle Travaglini: Okay.. Kyle Travaglini: So what am I supposed to do? JimmyW: I would be glad to assist you with any other technical issue, If any. Kyle Travaglini: Have a lot of my users unable to connect? Kyle Travaglini: because Kyle Travaglini: RR is very good ISP Kyle Travaglini: And a lot of my friend use it to connect Kyle Travaglini: And they cant now. Kyle Travaglini: Because the requests are being intercepted and blocked by someone. JimmyW: You can surely contact Eggdrop for this issue, I believe they will be the best to assist you with this issue. Kyle Travaglini: Eggdrop is a type of protocol Kyle Travaglini: used on the internet. Kyle Travaglini: TCL is its programmign language Kyle Travaglini: The eggdrop is fine Kyle Travaglini: becaus it works on another IP JimmyW: Yes, but what I am explaining is to contact the person or website who is related to this protocol. Kyle Travaglini: I have and they have determined that my ISP or someone who has comprimised the ISP Kyle Travaglini: is blocking the telnet JimmyW: And if you want then you can google around and find where the issue is. Kyle Travaglini: as other on other ISPs can connect Kyle Travaglini: And it works on another IP Kyle Travaglini: So they said tell my ISP Kyle Travaglini: to stop filtering the Ip Kyle Travaglini: therefore I came here and found you are not Kyle Travaglini: so the only possibility JimmyW: No Kyle, we never create such inconvenience to our Users. Kyle Travaglini: is that someone has comprimised your network :/ Kyle Travaglini: Well its happeneding to me :/ JimmyW: As I said I will definitely forward the request to check the network security of our servers to the higher technical department. Kyle Travaglini: Here also Kyle Travaglini: in a standard DNS Kyle Travaglini: (02:06:53) * Dns resolving 64.85.160.217 (02:06:53) * Dns resolved 64.85.160.217 to b03s35le.corenetworks.net Kyle Travaglini: The IP resolves to the right place Kyle Travaglini: however Kyle Travaglini: As you can see in a IRC base connection Kyle Travaglini: (01:33:00) * Connecting to 64.85.160.217 (6667) (01:33:01) Local host: Ky.socal.rr.com (75.80.52.83) Kyle Travaglini: The IP is intercepted Kyle Travaglini: and sent to IRC.foonet.com Kyle Travaglini: which has no DNS Kyle Travaglini: leading me to believe that a spoof has been setup Kyle Travaglini: on your network. JimmyW: Kyle, I would suggest you to google around and see if you can find some issue related to this, but there is no other way I can assist you. Kyle Travaglini: Okay... Kyle Travaglini: Can you foward me to a higher up tech? Kyle Travaglini: Because I am a huge sys admin Kyle Travaglini: of many UNIX style servers JimmyW: Sorry but we have no such facility. Kyle Travaglini: and this IP filtering isnt acceptable by my bosses Kyle Travaglini: As there servers are beign affected Kyle Travaglini: being JimmyW: Kyle, I am unable to assist you further for this issue to get resolved caused it is not related to Road Runner. Kyle Travaglini: So can you tell me how your goign to contact you higher up technical departments? Kyle Travaglini: so I may do so? JimmyW: Our system is going to forward this request and this all stuff works through a software. Kyle Travaglini: And where does this request go? Kyle Travaglini: I need to speak with a Sys admin of Road Runner because only one of them can resolve this matter. Kyle Travaglini: Ie someone who manages the servers. JimmyW: Thank you for choosing Road Runner Internet Technical Chat. Have a Nice Day! JimmyW: Analyst has closed chat and left the room