Dear Customer, 
As you are aware your game server has been disconnected for the last 18 hours, we have been 

having difficulties with our network due to DOS attacks and we are working hard in resolving 

the problems. Due to Staff holidays as you were informed of previously this week we have 

been unable to visit the servers locally in London and our part time staff are not able to 

perform the maintenance required to correct the network outages. 

We have support staff that will be dealing with the problem later in the week however until 

they are able to fix your server we regret that we are unable to issue you with a working 

game server. We understand that this will come at a great inconvinience to you and to show 

our commitment to you will be offering a 48 hour reinbursement for every 24 hours that your 

game server is disconnected for. 

You will have also noticed that the Game Control Panel is down also for your server. We will 

send out emails when we have resolved the problem.

Please accept our greatest apologies,
Regards
Invision Gaming,