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    * You are chatting with Cooper, an Apple Expert

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      Hi, my name is Cooper. Welcome to Apple!
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      Cooper: Good afternoon
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      You: hello
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      You: um, i have a question
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      Cooper: I'm happy to assist with that.
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      You: do you guys sell ipod video refurbished at the apple store?
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      Cooper: That is a great question. Apple Retail Stores typically only carry the new items. Refurbished are really only available here, online.
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      Cooper: Is there a particular iPod you are looking for?
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      You: yeh, i kinda wanted the ipod video
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      You: so theres no way i can get one in store
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      You: or like, if i payed at the store, and picked it up later?
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      Cooper: Sometimes Apple Retail Stores will have limited inventory. I recommend calling your nearest Apple Retail Store for details.
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      You: well, planning on buying the first ipod at the new 14th street NYC apple store tomorrow
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      You: do we get anything special for the first ipod sold at the store?
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      Cooper: I'm not really sure. That would be an in-store promotion if offered. This Chat feature is designed to assist customers shopping online.
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      You: oh, ok then
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      You: thanks for the help =D
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      You: good night
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      Cooper: You're welcome.
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      Cooper: Thank you for visiting the Apple Store.  We appreciate your business.
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      Thank you for contacting the Apple Store. If you require further assistance, please call 1-800-MY-APPLE.