Harry (46270E): Thank You for Contacting Linksys Live Chat Support. My name is Harry How may I help you today?
Phillip: hello harry, im Phillip, i have a lynksys modem and for some odd reason it keeps bumping me off the internet
Harry (46270E): If you don't mind before we begin, I need to ask a few questions that will help me assist you better.
Harry (46270E): Is this the first time you are contacting Linksys through Live Chat Support for the issue you are facing?
Phillip: yes it is
Harry (46270E): May I know which country are you based in?
Phillip: new zealand
Phillip: you still there?
Harry (46270E): Yes I am Phillip !
Phillip: did you get my location?
Harry (46270E): Yes I got Philip.
Phillip: what else would you like to know?
Harry (46270E): Please give me a moment.
Phillip: sorry harry
Harry (46270E): No problem !
Harry (46270E): Thank you for the information however I am sorry to inform you that you have logged into the wrong support. This is EMEA (Europe, Middle-East and Africa) technical chat support.
Phillip: ok, may i ask how to do it for my location?
Harry (46270E): Please give me a moment I will give you the information.
Harry (46270E): To reach our Technical Support department, please call Phone: 0800 0800 15 and an agent will happily assist you over the phone.
Phillip: ok
Harry (46270E): And the e-mail address is anzsupport@linksys.com
Harry (46270E): Be sure to visit our Knowledge Base located at http://www.linksys.com/kb. The site contains troubleshooting tips, how-to instructions, as well as solutions to common issues relating to all Linksys products.
Harry (46270E): Thank you for giving us an opportunity to serve you through Live Chat Support. For your records, a transcript of this chat session will be e-mailed to you. Feel free to contact us if you require further assistance. Thank you for choosing Linksys and have a great day!
Phillip: thanks harry for your help, i appreciate it :)
Harry (46270E): No problem !
Phillip: disconnected
Harry (46270E): disconnected