[from-pstn]
include => external-extens
include => sales
include => support

[sales]
exten => 5001,1,NoOp()	;replace with GoTo to force sales-open or closed
exten => 5001,2,GotoIfTime(6:00-17:00|mon-fri|*|*?sales-open,s,1)
exten => 5001,3,GotoIfTime(17:01-23:59|mon-fri|*|*?sales-closed,s,1)
exten => 5001,4,GotoIfTime(0:00-5:59|mon-fri|*|*?sales-closed,s,1)
exten => 5001,5,GotoIfTime(*|sat-sun|*|*?sales-closed,s,1)

[sales-open]
exten => s,1,Answer()
exten => s,2,Wait(1)
exten => s,3,Goto(salesq|s|1)

[salesq]
exten => s,1,Queue(salesq|nr|||15)
exten => s,2,Voicemail(b5001)
exten => 1,1,Voicemail(bsales)

[sales-closed]
exten => s,1,Background(sales-closed-6to530-leave-mesg)
exten => s,2,Voicemail(u5001)
exten => #,1,Voicemail(u5001)


[support]
exten => 5002,1,NoOp() ;replace with GoTo to force sales-open or closed
exten => 5002,2,GotoIfTime(9:00-16:59|mon-fri|*|*?support-open,s,1)
exten => 5002,3,GotoIfTime(17:00-8:59|mon-fri|*|*?support-closed,s,1)
exten => 5002,4,GotoIfTime(*|sat-sun|*|*?support-closed,s,1)

[support-open]
exten => s,1,Answer()
exten => s,2,Wait(1)
exten => s,3,Goto(salesq,s,1)

[supportq]
exten => s,1,Queue(supportq|nr|||20)
exten => s,2,Background(custom/custsrv-queue-press1-or-hold)
exten => s,3,Queue(supportq)
exten => 1,1,Voicemail(b5002)

[support-closed]
exten => s,1,Background(custsrv-closed-8to5-leave-mesg)
exten => s,2,Voicemail(u5002)
exten => #,1,Voicemail(u5002)


;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

[from-pstn]
include => external-extens
include => sales
include => support

[sales]
; this way we can just add 'include sales-open' to force
include => sales-open|6:00-17:00|mon-fri|*|*
include => sales-closed|17:01-23:59|mon-fri|*|*
include => sales-closed|0:00-5:59|mon-fri|*|*
include => sales-closed|*|sat-sun|*|*

[sales-open]
; it also seems to be slightly more clear to have the number here...no reason why we can't use 5001 instead of s using gotoiftime though...
exten => 5001,1,Answer()
exten => 5001,2,Wait(1)
exten => 5001,3,Goto(salesq|s|1)

[salesq]
exten => s,1,Queue(salesq|nr|||15)
exten => s,2,Voicemail(b5001)
exten => 1,1,Voicemail(bsales)

[sales-closed]
exten => s,1,Background(sales-closed-6to530-leave-mesg)
exten => s,2,Voicemail(u5001)
exten => #,1,Voicemail(u5001)


[support]
include => support-open|5:30-19:00|mon-fri|*|*
include => support-closed|19:01-23:59|mon-fri|*|*
include => support-closed|0:00-5:29|mon-fri|*|*
include => support-closed|*|sat-sun|*|*

[support-open]
exten => 5002,1,Answer()
exten => 5002,2,Wait(1)
exten => 5002,3,Goto(salesq,s,1)

[supportq]
exten => s,1,Queue(supportq|nr|||20)
exten => s,2,Background(custom/custsrv-queue-press1-or-hold)
exten => s,3,Queue(supportq)
exten => 1,1,Voicemail(b5002)

[support-closed]
exten => s,1,Background(custsrv-closed-8to5-leave-mesg)
exten => s,2,Voicemail(u5002)
exten => #,1,Voicemail(u5002)