[ext-queues]
include => ext-queues-custom
exten => 501,1,Answer
exten => 501,n,GotoIf($["${CONTEXT}"="from-internal"]?USERCID:SETCID)
exten => 501,n(USERCID),Macro(user-callerid,)
exten => 501,n(SETCID),Set(CALLERID(name)=${CALLERIDNAME})
exten => 501,n,Set(MONITOR_FILENAME=/var/spool/asterisk/monitor/q${EXTEN}-${TIM$
exten => 501,n,Playback(custom/queue-joinsupport)
exten => 501,n,Queue(501|t||)
exten => 501,n,Goto(custom-supportq,s,1)
exten => 501*,1,Macro(agent-add,501,2020)
exten => 501**,1,Macro(agent-del,501,501)