Terms of Use The usage of the words; "we", "our", "us", "they" refers to Phantom Hosting, the usage of the words; "you", "user", "users", "customer", "your" refers to the customer of Phantom Hosting. Payment & Billing Policy When placing an order, either by PayPal, or using Credit Card over PayPal, you are agreeing to our TOS/AUP. Submitting incorrect or false information/data, including fraudulent use of Credit Card Number(s) will result in immediate account termination and/or future purchasing from Phantom Hosting. You agree that additional fees may/will be added if the user requires additional service(s) after the agreed payment amount. Late Fee(s) A fee of $5.00 will be subjected to unpaid accounts after 5 days from due date. If payment has not been received 10 days after due date, the account will be suspended without notice. The customer will have the choice of retrieving the account. An additional charge of $10.00 will be subjected to reactivate an account that is suspended and/or terminated. The reactivation fee is non-negotiable. Termination & Cancellation Policy Termination of your/an account can be done without notice if you violate the TOS/AUP. Termination is your own fault, if you account is terminated; you are obligated to pay ALL owning fees to Phantom Hosting. Phantom Hosting my charge a user another one month’s payment for termination of an account. Phantom Hosting MUST be notified 14 days (Fourteen, 2 Weeks) in advance of cancellation or a $5.00 charge will be subjected. Cancellation of your account is your own choice; you are obligated to pay ALL owning fees to Phantom Hosting. Downtime Policy Scheduled Downtime is any delay/interruption of services, for the sole purpose of replacement of equipment/services or upgrades. This is to give you better service. Scheduled downtime will only occur in notified downtime periods. Phantom Hosting will try and give as much advance information/warning(s) as possible. During unscheduled, unplanned downtime, interruption or network outages in services, you cannot be rented server time. A Network Outage is only defined as a period in which 100% of all hosted services are down/can't access. Backup Policy Phantom Hosting strongly recommends that you backup your own files/server, and keep copies of files for emergency purposes. If hardware failure and/or data loss occurs, you, the client are fully responsible for data restoration. Phantom Hosting will not be responsible for any loss of data under any circumstance. Refund Policy Phantom Hosting does not offer refunds for services. This is non-negotiable. Phantom Hosting may offer a refund if they feel they have been wrong. IRC & IRC Bots We currently do not allow IRC, IRC Bots or CGI on webhosting packages. Storage & Bandwidth Policy Users agree that they will not exceed the number of Bandwidth or Disk Storage of Megabits/Gigabits that was ordered. Account Sharing Policy Phantom Hosting does not encouraged account sharing, but users may account share if they wish at their own risk. Phantom Hosting will not be responsible if the user(s) that you give access to disrupts/deletes files. Reselling Policy Phantom Hosting does not allow reselling of our services provided to you. We reserve the right to Terminate your services at any time if you are caught reselling. A refund will not be given for Termination of an account. Support Policy Phantom Hosting provides as much support as possible. We do not guarantee 24/7 support. The following below is our TOS when providing you with support: Phantom Hosting only provides support related to what you have ordered. We do not give support for; programming/CGI programming, html, scripts, mod or any such thing like that. It is your responsibility to know what you are doing. Do not expect/think that Phantom Hosting staff will teach you how to use tools that you are/did not rent from Phantom Hosting. Phantom Hosting does not provide support for non-renting customers. Modifications Policy Phantom Hosting possesses the right to modify/discontinue services at any time, with/out notice to you. Phantom Hosting staff will not be liable or legally responsible for damage/loss if such a change should occur. Promotion(s) Phantom Hosting may off promotions with a Percentage or Money discount. Promotions cannot be used with custom packages, nor can they be used on add-ons purchased separately. Other Phantom Hosting does not host services on a dedicated server, we host our services on a VPS(Virtual Private Service). All our IP's are used of our BVHosts and also used for IRCds. This will in no way effect the IRCd itself or how it runs. There are currently problems with port 6667. This will in no way effect your server, all it will do is not allow users to connect via port 6667. The suggested port to use is 6668. This problem is getting fixed. Users do not have to sign below to agree to this TOS. If a user purchases a service off Phantom Hosting, they are also agreeing to this TOS. This TOS is subject to change at anytime, with/out public notice.