(5:51:44 PM) Jeff: my word.
(5:51:48 PM) Jeff: my heart has never beat so fast.
(5:51:52 PM) Jeff: man
(5:51:55 PM) Jeff: you are not going to believe this
(5:52:00 PM) Jeff: i get home
(5:52:03 PM) Jeff: see the cable light is back on
(5:52:11 PM) Jeff: do a reset/refresh on the router to get a new IP from cox
(5:52:15 PM) Jeff: i see it's getting a local IP
(5:52:21 PM) Jeff: the same thing that happened last time when we got suspended
(5:52:28 PM) Jeff: so i call the security department
(5:52:34 PM) Jeff: give him the same ticket number, blah blah
(5:52:46 PM) Jeff: he puts me on hold for like 5 minutes
(5:52:49 PM) Jeff: and then
(5:52:59 PM) Jeff: "it appears internet has been disabled on your account"
(5:53:03 PM) Jeff: so i am freaked out
(5:53:12 PM) Jeff: and he's like "i can transfer you to accounts, since i'm just tech support"
(5:53:18 PM) Jeff: he tranfers me, i tell the accounts guy the situation
(5:53:23 PM) Jeff: he's like Hm ok
(5:53:25 PM) Jeff: types a bit
(5:53:36 PM) Jeff: then just abruptly, he's like "i'm gonna have to put you on hold"
(5:53:51 PM) Jeff: my life was flashing before my eyes at this point
(5:53:57 PM) Jeff: i waited at least 7 minutes
(5:54:14 PM) Jeff: then he's back on "are you running a linksys router?"
(5:54:15 PM) Jeff: "yes"
(5:54:23 PM) Jeff: "ok, we need to do a provision"
(5:54:27 PM) Jeff: "..."
(5:54:35 PM) Jeff: this is the climax, as I did not know what a provision was
(5:55:00 PM) Jeff: "please unhook the power from the modem and the router, wait about 5 seconds, and plug the modem back in, then the router"
(5:55:08 PM) Jeff: "it seems as though you were just assigned an invalid IP"
(5:55:17 PM) Jeff: i breathe a sigh of relief.
(5:55:22 PM) Jeff: and i'm back on Internet.