[phones] include => callControl include => checkVoicemail [callControl] exten => preAuth,1,NoOp(well hello there) ; <-- this is what gets matched when you do the Goto() from the checkVoicemail context. [checkVoicemail] exten => 8500,1,Goto(preAuth,1) exten => preAuth,1,NoOp(this does not get hit as you might expect)