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Chat InformationYou are now chatting with Michael A.

You: Hello Michael A

Michael A: Hello, please let me know how can I help you?

You: I want to downgrade my account

You: to a lower plan

Michael A: Sure, I will assist you.

Michael A: You will be charged $9.99 for the downgrading the bill plan to $14.99 plan.

You: wow, you're going to penalize me because i wish to save money?

Michael A: I sincerely apologize for the inconvenience caused to you.

You: don't apologize, waive the charge

Michael A: I will waive of the charges for you as you being very loyal customer.

You: sounds good to me

Michael A: Shall I go ahead and change the bill plan to $14.99.

You: yes sir

Michael A: I have change the bill plan to $14.99.

Michael A: The activation fee charges will be waive off.

You: Thank you very much Michael

Michael A: It will reflect on the account with in 24 hours.

Michael A: You are welcome. I thank you for your patience and understanding.

You: You've done your good deed for today

Michael A: Have I answered all your queries?

You: Yes sir