danZenie: yes 
danZenie: I want to know why my order has been delayed 93031-666056 
Alison : One moment, please, while I review your inquiry. 
Alison : I am sorry but I show that your order never went through due to a credit card issue. 
danZenie: WHAT!!! 
danZenie: that cant be right! 
danZenie: I got an email saying the oder is complete 
Alison : I am sorry. It is usually just a matter of mis typing the numbers. 
danZenie: i didnt type the numbers 
danZenie: i copied and pasted 
Alison : I am sorry, then you might want to contact your bank. I am not able to see the exact reason why it failed. 
danZenie: WHAT ARE YOU TALKING ABOUT! 
danZenie: I HAVE AN EMAIL FROM CRUCIL SAYING THE ORDER WAS COMPLETED 
Alison : The order was cancelled due to a declined credit card. 
danZenie: DO YOU WANT ME TO FORWARD THAT EMAIL TO YOU
danZenie: LISTEN ALISON 
Alison : Does it just list a web order number or does it list a tracking number? 
danZenie: I HAVE A TRACKING NUMBER 
Alison : May I have it please? 
danZenie: 1Z E2E 863 13 3446 136 9 
Alison : Thank you. One moment. 
Alison : Yes, I was able to find you order. I am not sure why it has not been delivered yet. I will contact UPS and put a tracer on it. 
danZenie: You are aware that I paid for the "Next day air saver" service 
Alison : Yes I do see that. I can set up a freight memo to issue that back to you. 
danZenie: It would only be right 
Alison : I will do that today. After I file the tracer we have to give UPS time to find the package so this usually takes a couple of days. 
danZenie: YOU GOTTA BE KIDDING ME!! 
Alison : No I am sorry. 
danZenie: I NEED THAT PACKAGE LIKE YESTERDAY 
danZenie: THIS IS REALLY UNACCEPTABLE 
danZenie: THERE MUST BE A BETTER WAY 
danZenie: I DONT HAVE A COUPLE OF DAYS 
Alison : I am sorry. Let me see what I can do. 
danZenie: PLEASE DO 
Alison : danZenie, it is too late to ship out anything else today. I show that UPS has your status as being out for delivery today. What I can do is still refund you your freight charges and wait to see if you get the package later today. If you do not I will send out a replacement tomorrow by overnight so it should be there Friday. 
danZenie: This is amazing 
danZenie: it really is 
Alison : What is? 
danZenie: THIS WHOLE SITUATION 
danZenie: ITS JUST NOT RIGHT 
Alison : I am sorry. We shipped it out for you on the 28th. 
Alison : Sometimes things do get lost in the mail. 
Alison : I am trying to get the situation fixed for you. 
danZenie: How much time will you give UPS? 
Alison : I will e-mail them today however if you do not get your package tonight I will send out a replacement tomorrow. 
danZenie: Something tells me this package wont be delivered tonight 
danZenie: Will you send me a status update first thing in the morning or should i return here? 
Alison : I will check on the status of the package tomorrow morning at which time you will either have your package or I will set up a replacement. You will then receive a confirmation e-mail with your new tracking number when it is assigned one. 
Alison : In the meantime I will issue you a freight credit back to the credit card used in the order. 
danZenie: Thank you 
Alison : You're welcome. If there is nothing further I can assist you with, I’d like to thank you for visiting Crucial.com. Have a great day. 
danZenie: I will have my fingers crossed 
Alison : Me too. 
Your session has ended. You may now close this window.