Chat InformationPlease wait for a HostGator operator to respond.

Chat InformationWelcome to HostGator Live Chat! You are now chatting with 'Richard S.'

Richard S.: Welcome to HostGator, how may I assist you?

nathan: Hello

nathan: I'm having a small problem with your servers thinking my files don't exist

nathan: or something like that

Richard S.: I will be glad to assist you.

nathan: I'm trying to include PHP files in my other PHP files

nathan: but Hostgator says that the files dont' exist

Richard S.: grubbn.com is the primary domain associated with your account, correct?

nathan: yes

Richard S.: One moment while I bring up your account information.

nathan: k

nathan: thank you

Richard S.: Where is the missing file supposed to be?

nathan: well no matter what file it is

nathan: Hostgator always says it doesn't exist

nathan: (the php files)

nathan: they are:

nathan: http://grubbn.com/pphp/navigation.php

nathan: http://grubbn.com/pphp/footnotes.php

nathan: http://grubbn.com/pphp/head.php

Richard S.: The absolute path is /home/username/public_html . Is that what you're using?

nathan: no

nathan: I'm using

nathan: /pphp/head.php (etc)

nathan: so is that all I have to do, change my URLs to /home/nathan/pphp/navigation.php

nathan: ?

nathan: er

nathan: I mean

Richard S.: Try using the absolute path. Using just "/pphp/head.php" has the script looking in the wrong place

nathan: /home/nathan/public_html/pphp/navigation.php

nathan: oh

nathan: let me try that

Richard S.: Correct.

nathan: well thank you sir

nathan: I really appreciate your help

Richard S.: You're welcome!

Richard S.: Is there anything else I can help you with?

nathan: nope

nathan: that's all

nathan: I'll be going now

nathan: bye

Richard S.: Ok, take care and have a great day!

Richard S.: Thank you for using HostGator Live Chat.  Your opinion is very important to us.  When closing the chat, please take a minute to fill out the brief survey that pops up so that we may continue to improve our customer service and support.

nathan: k I'll take the survery than